Customer Service Associate at Goldfish Swim School

2 weeks ago


Sugar Land, Texas, United States Goldfish Swim School Full time

Position Overview:
As a Front Desk Customer Service Representative, you will be the welcoming face of Goldfish Swim School, responsible for delivering exceptional service to our clients and ensuring a smooth operational flow at the front desk.

Key Responsibilities:
In this role, you will:

  1. Manage incoming calls, addressing inquiries, taking messages, and directing calls professionally.
  2. Facilitate student registrations utilizing effective sales and customer service strategies.
  3. Coordinate and oversee birthday and pool party bookings, supervising related staff.
  4. Handle customer concerns and complaints with a professional demeanor.
  5. Assist members with merchandise purchases and vending services.
  6. Greet parents and students as they arrive, ensuring a friendly atmosphere.
  7. Check in students using our attendance tracking system.
  8. Maintain cleanliness and organization of the front desk, Snack Shack, changing areas, restrooms, and observation areas.
  9. Monitor the Snack Shack area, providing guidance to staff as needed.
  10. Respond to voicemail and email communications promptly.
  11. Update informational displays with current promotions and literature.
  12. Provide administrative support to management as required.
  13. Make collection calls to resolve outstanding account issues.
  14. Prepare daily lesson schedules for instructors and management staff.
  15. Enforce safety protocols to prevent accidents and administer first aid when necessary.
  16. Perform additional duties as assigned by management.

Qualifications:
To be successful in this role, you should possess:

  • A high school diploma or GED; some college experience is preferred.
  • A minimum of two years of customer service or administrative experience.
  • Intermediate computer skills, including proficiency in Word and Excel.

Certifications:
CPR, First Aid, and AED certifications are required.

Work Environment:
This position may involve exposure to heat and humidity, with a moderate noise level.

Compensation:
The hourly wage for this position is $12.00.

Our Mission:
At Goldfish Swim School, we are dedicated to making a positive impact in the lives of children through swimming lessons, fostering a culture of teamwork, mentorship, and passion.



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