Customer Service Associate at Goldfish Swim School
2 weeks ago
Position Overview:
As a Front Desk Customer Service Representative, you will be the welcoming face of Goldfish Swim School, responsible for delivering exceptional service to our clients and ensuring a smooth operational flow at the front desk.
Key Responsibilities:
In this role, you will:
- Manage incoming calls, addressing inquiries, taking messages, and directing calls professionally.
- Facilitate student registrations utilizing effective sales and customer service strategies.
- Coordinate and oversee birthday and pool party bookings, supervising related staff.
- Handle customer concerns and complaints with a professional demeanor.
- Assist members with merchandise purchases and vending services.
- Greet parents and students as they arrive, ensuring a friendly atmosphere.
- Check in students using our attendance tracking system.
- Maintain cleanliness and organization of the front desk, Snack Shack, changing areas, restrooms, and observation areas.
- Monitor the Snack Shack area, providing guidance to staff as needed.
- Respond to voicemail and email communications promptly.
- Update informational displays with current promotions and literature.
- Provide administrative support to management as required.
- Make collection calls to resolve outstanding account issues.
- Prepare daily lesson schedules for instructors and management staff.
- Enforce safety protocols to prevent accidents and administer first aid when necessary.
- Perform additional duties as assigned by management.
Qualifications:
To be successful in this role, you should possess:
- A high school diploma or GED; some college experience is preferred.
- A minimum of two years of customer service or administrative experience.
- Intermediate computer skills, including proficiency in Word and Excel.
Certifications:
CPR, First Aid, and AED certifications are required.
Work Environment:
This position may involve exposure to heat and humidity, with a moderate noise level.
Compensation:
The hourly wage for this position is $12.00.
Our Mission:
At Goldfish Swim School, we are dedicated to making a positive impact in the lives of children through swimming lessons, fostering a culture of teamwork, mentorship, and passion.
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