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Senior Account Manager

2 months ago

Atlanta, Georgia, United States Safe-Guard Full time
About the Role

We are seeking a highly skilled and experienced Senior Account Specialist to join our team at Safe-Guard. As a key member of our client services team, you will be responsible for building and maintaining strong relationships with our clients, providing exceptional service and support, and driving business growth.

Key Responsibilities
  • Develop and execute strategic plans to grow and maintain client relationships
  • Provide exceptional customer service and support to clients, responding to inquiries and resolving issues in a timely and professional manner
  • Collaborate with internal teams to identify opportunities and develop solutions to meet client needs
  • Manage and coordinate client projects, ensuring timely and successful delivery
  • Build and maintain strong relationships with internal colleagues and client personnel
  • Monitor and report on client-related projects, changes, and issues
  • Support team members by establishing effective interpersonal relationships and cross-functional partnering
  • Perform other project and administrative duties as assigned
Requirements
  • Bachelor's degree in marketing, advertising, communications, business, or equivalent
  • 3+ years of demonstrated experience in client services, including account/client management and project management
  • Demonstrated experience in B2B and B2C partnerships
  • Demonstrated experience working across teams in complex matrix organizations
  • Strong project management skills
  • Experience with project management software, such as Smartsheet
  • Strong interpersonal and communication skills
  • Ability to analyze data using reporting tools, such as Power BI or Looker
  • Ability to influence and lead cross-functional teams
  • Proficiency in MS Office (Word, Excel, PowerPoint)
What We Offer
  • Medical, dental, and vision insurance
  • Flexible spending account
  • Health savings account
  • 401(k) plan with company match
  • Company-paid short-term and long-term disability
  • Company-paid life insurance
  • Paid holidays and vacation
  • Employee referral program
  • Employee assistance program
  • Wellness programs
  • Paid community service opportunities
  • Tuition reimbursement
  • Ongoing training and personal development