Treatment Coordinator Specialist

22 hours ago


Phoenix, Arizona, United States TN Specialty Dental Services, PLLC Full time
Treatment Coordinator Job Summary

We are seeking a highly organized and detail-oriented Treatment Coordinator to join our team at TN Specialty Dental Services, PLLC. As a key member of our front office team, you will play a critical role in ensuring the smooth and successful appointments of all new patients.

Key Responsibilities:
  • Assist in ensuring the smooth and successful appointments of all new patients
  • Responsible for contracts signed by responsible parties prior to or on banding day
  • Assist in producing performance and quality standards within the Treatment Coordinator room, delivered through customer service skills and attention to detail
  • Maintain all treatment coordinator records and reports, and communicate them to the Practice Manager
  • Set up treatment rooms for all new patient exams
  • Welcome new patients/parents promptly with a warm smile
  • Ensure new patient experience is enjoyable every single time
  • Check all new patient charts to ensure info was correctly entered upon scheduling
  • Have Ipad ready for new patients that have not filled this out prior to appointment
  • Responsible for new patient paperwork to ensure it has been completed
  • Map in fields from the online questionnaire into chart
  • Ensure process is compliant with HIPPA laws
  • Complete New Patient Xrays for appointment
  • Give accurate and correct pricing based on treatment plan recommendations
  • Work numbers for new patients and set up comfortable monthly payments that align with office guidelines
  • Keep records of all contracts, fees, referral, and other important information
  • Help to fill the schedule when needed by communicating with the Front Desk Coordinators
  • Ensure accurate charting and insurance information has been entered in correctly for Insurance Coordinator to submit once contract is signed
  • New insurance information to be collected and scanned into chart by obtaining a copy of front and back of insurance card as well as half sheet filled out
  • Sign contract with patient or parent before but no later than banding date
  • Have contract to Insurance coordinator by next working day
  • Answer any questions patient might have regarding treatment
  • Work with Practice Managers to ensure all contracts and documents are up to date, gathers needed information, and update as changes take place
  • Attend all staff meetings, front office meetings, and daily huddles
  • Representing the practice in a positive way inside and outside of the office
Requirements:
  • At least 1 year of treatment coordinating experience is required
  • Be self-motivated, organized, and have a positive attitude
  • Possess great understanding of dental terminology
  • Have excellent communication and written skills
  • Have excellent public relations skills
  • Work well with patients and team
  • Be experienced in delivering high-level customer service
  • Committed to the position arriving on time daily and staying late as needed
  • Excellent computer skills including Microsoft Word, Excel, Teams, and Outlook


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