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Customer Service Representative
1 month ago
Job Summary: We are seeking a highly skilled Customer Service Representative to join our team at City National Bank and Trust. As a Call Center Liaison, you will be responsible for providing exceptional customer service while serving as a liaison between customers and all other departments and branches of CNB.
Responsibilities:
- Provide excellent customer service while resolving customer issues promptly and effectively.
- Achieve and maintain all Call Center goal metrics.
- Work effectively under pressure during times of high call volume or when assisting escalated customer situations.
- Comply with banking and departmental regulations, policies, and procedures.
Qualifications:
- Demonstrated aptitude for learning new technology and working knowledge of MS Office.
- Problem solving and conflict resolution skills.
- Flexible in scheduling in order to meet business needs.
- Ability to balance business and customer considerations through multi-tasking.
- Strong interpersonal skills and ability to work alone and with others in a team environment.
Education and Experience:
- High school diploma or equivalent required.
- Previous work experience in customer service position or one year of college or military education.
- Experience taking Inbound calls in a call center environment is preferred.
Physical Requirements:
- Constant use of computer screens.
- Ability to operate a computer keyboard, use hand to finger, handle or feel, reach with hands and arms, and talk, see or hear.
Other Duties: Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
