Customer Experience Ambassador

2 weeks ago


Lawton, Oklahoma, United States Nothing Bundt Cakes Full time

Job Summary: As a Guest Service Representative at Nothing Bundt Cakes, you will be responsible for creating a superior guest experience by promptly greeting guests with genuine warmth and helpful enthusiasm. You will follow the NbC Sweet Steps of Service to ensure that every guest feels valued and appreciated.

Key Responsibilities:

  • Maintain strong product knowledge to educate guests on cake distinction, size, and flavor profile options.
  • Suggest additional merchandise, including balloons, candles, and cards, to complete a unique celebration.
  • Follow up with guests to ensure their experience meets their expectations.

Requirements: To be successful in this role, you must have excellent communication skills, a warm and welcoming demeanor, and a passion for delivering exceptional customer service.



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