ODP Customer Service Representative

1 month ago


Lawton, Oklahoma, United States City National Bank Full time
Job Title: ODP Customer Service Representative

City National Bank is seeking a highly detail-oriented and organized individual to join our team as an ODP Customer Service Representative. In this role, you will be responsible for determining customer eligibility for Overdraft Protection on their accounts.

Key Responsibilities:
  • Respond to customer inquiries and requests in a timely and professional manner
  • Process new and pending ODP applications, ensuring all necessary information is documented
  • Document all relevant information on customer accounts, including processing and sending corresponding letters
  • Process increase, decrease, and pending reports, as well as corresponding mail
Requirements:
  • Ability to maintain confidentiality and handle sensitive information
  • Excellent organizational and time management skills, with a focus on attention to detail
  • Ability to work independently and as part of a team, making decisions in accordance with bank policies and regulations
  • Strong communication and interpersonal skills, with the ability to interact with customers and colleagues at all levels
Education and Experience:
  • High school degree or equivalent, plus 1 year of customer service experience; 1 year of office/administrative experience preferred
  • Working knowledge of MS Windows and MS Office (Word, Excel, Outlook)
Physical Requirements:
  • Constant use of computer screens
  • Ability to operate a computer keyboard, use hands to type, handle or feel, reach with hands and arms, and talk, see or hear
  • Ability to sit for long periods of time
  • Long periods of typing and repetitive motion
  • Close vision and ability to adjust focus


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