Complex Sales and Service Manager

2 weeks ago


New York, New York, United States Millennium Downtown New York Full time
Job Title: Complex Sales and Service Manager

Millennium Downtown New York is seeking a highly skilled Complex Sales and Service Manager to join our team. As a key member of our sales and service team, you will be responsible for managing and coordinating group business from booking to completion, ensuring profitable operations and high-quality products and services.

Key Responsibilities:
  • Manage and coordinate group business, including rooming lists, deposits, payments, and invoices.
  • Ensure inter-departmental coordination and communication to deliver exceptional service to clients.
  • Generate and publish banquet event orders and manage turnovers.
  • Know meeting room setups and capabilities, and sell meeting room space.
  • Manage existing accounts and follow up with clients to capture future business.
  • Be visible on the floor and assist staff as needed during functions.
  • Participate in departmental and hotel training, and plan and execute holiday and special events.
Requirements:
  • College coursework in a related field is helpful.
  • Experience in a hotel or related field is preferred.
  • High school diploma or equivalent is required.
  • Skilled in Windows, company-approved spreadsheets, and word processing.
  • Ability to multitask and prioritize departmental functions to meet deadlines.
  • Effective communication and problem-solving skills.

Salary Range: $70,000-$75,000


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