Technical Service Manager

1 month ago

Dallas, Texas, United States Oxy Full time
Job Title: Technical Service Manager

OxyChem is seeking a highly skilled Technical Service Manager to join our team. As a key member of our corporate office, you will be responsible for providing technical support and guidance to internal and external customers.

Key Responsibilities:
  • Supervise and oversee the Technical Service staff, ensuring effective and efficient delivery of services.
  • Conduct performance reviews, prepare salary and promotion recommendations, and manage the annual budget for the Technical Service group.
  • Ensure regulatory compliance, Responsible Care Compliance, and customer satisfaction through effective technical support and guidance.
  • Develop and implement technical product bulletins, programs, procedures, and processes to fulfill OxyChem business goals.
  • Provide technical support, information, and training to customers, distributors, Oxy sales staff, and transportation on safe use, transportation, and disposition of OxyChem products.
  • Evaluate and resolve customer complaints and problems related to delivery, use, and performance of Oxy products.
  • Maintain the SAP Quality System for BCC products, including management of product and customer specifications and certificates of analysis (COA) management.
  • Jointly review, develop, and maintain product data sheets, Safety Data Sheets (SDS), product labels, product literature, and technical bulletins to assure safe handling and use of BCC products.
  • Support BCC field sales by providing Technical Service resources to prospective new customers.
  • Provide safe handling and use seminars, conduct on-site safety audits and assessments of customer facilities, and provide personnel for ISO audits, Food Safety audits, and HESS-coordinated audits.
  • Responsible for quality of BCC products at storage terminals and recommend chemical analysis and develop laboratory analytical methods as necessary to resolve OxyChem manufacturing and customer issues.
  • Manage OxyChem's CAR customer issue tracking and resolution system.
Requirements:
  • Bachelor's degree in chemistry or chemical engineering or a closely related engineering field, with a preferred minimum of 10 years' experience in a technical position that deals with both internal and external customers.
  • Excellent interpersonal skills, including the ability to resolve technical problems with dissatisfied customers and work as part of a team.
  • Self-starter with strong leadership, communications, analytical, decision-making, and problem-solving skills.
  • Excellent written and verbal communication skills.
  • Ability to read, write, and speak in English.
  • Ability to travel domestically and internationally.
  • Ability to respond to emergencies on weekends, holidays, and evenings.
  • High proficiency in Microsoft applications (such as Word, Excel, PowerPoint, and Outlook) and good working knowledge of SAP.
  • Must be able to lift 40 lbs., climb ladders and stairs, and wear personal protective equipment including the use of a respirator.

OxyChem is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, marital status, political preference, sexual orientation, gender identity, national origin, protected veteran status, or disability status.

Oxy does not charge a fee at any stage of the recruiting process. We will never ask you to pay for applications, interviews, meetings, processing, training, or for any other fees. We recommend against responding to unsolicited business propositions or offers from people you don't know. Do not disclose your personal or financial details. If you believe you have been the victim of a recruiting scam, please contact your local police department.

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