Technical Service Manager

4 weeks ago

Dallas, Texas, United States Oxy Full time

Job Summary

Oxy is seeking a highly skilled Technical Service Manager to join our team. As a Technical Service Manager, you will be responsible for providing technical support to internal and external customers, ensuring the effectiveness and efficiency of our Technical Service Group, and implementing product bulletins, programs, procedures, and processes to fulfill Oxy business goals.

Key Responsibilities

  1. Supervise and oversee the Technical Service staff, conduct performance reviews, and prepare salary and promotion recommendations.
  2. Ensure the Technical Service Group is meeting regulatory compliance, Responsible Care Compliance, and customer satisfaction goals.
  3. Provide technical support, information, and training to customers, distributors, Oxy sales staff, OxyChem marketing staff, OxyChem customer service staff, and transportation on safe use, transportation, and disposition of OxyChem products.
  4. Evaluate and resolve customer complaints and problems related to delivery, use, and performance of Oxy products.
  5. Develop specific solutions for issues and problems not previously encountered or described in product literature.
  6. Maintain the SAP Quality System for BCC products, including management of product and customer specifications and certificates of analysis (COA) management.
  7. Jointly review, develop, and maintain product data sheets, Safety Data Sheets (SDS), product labels, product literature, and technical bulletins to assure safe handling and use of BCC products.
  8. Support BCC field sales by providing Technical Service resources to prospective new customers.
  9. Provide safe handling and use seminars, conduct on-site safety audits and assessments of customer facilities, and provide personnel for ISO audits, Food Safety audits, and HESS-coordinated audits.
  10. Recommend chemical analysis and develop laboratory analytical methods as necessary to resolve OxyChem manufacturing and customer issues.
  11. Manage OxyChem's CAR customer issue tracking and resolution system.

Requirements

  • Bachelor's degree in chemistry or chemical engineering or a closely related engineering field, with a preferred minimum of 10 years' experience in a technical position that deals with both internal and external customers.
  • Excellent interpersonal skills, including the ability to resolve technical problems with dissatisfied customers and work as part of a team.
  • Self-starter with strong leadership, communications, analytical, decision-making, and problem-solving skills.
  • Excellent written and verbal communication skills.
  • Ability to read, write, and speak in English.
  • Ability to travel domestically and internationally.
  • Ability to respond to emergencies on weekends, holidays, and evenings.
  • High proficiency in Microsoft applications (such as Word, Excel, PowerPoint, and Outlook) and good working knowledge of SAP.
  • Must be able to lift 40 lbs., climb ladders and stairs, and wear personal protective equipment including the use of a respirator.

Equal Opportunity Employer

Oxy is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, marital status, political preference, sexual orientation, gender identity, national origin, protected veteran status, or disability status.

Recruitment Fraud Warning

Oxy does not charge a fee at any stage of the recruiting process. We will never ask you to pay for applications, interviews, meetings, processing, training, or for any other fees. We recommend against responding to unsolicited business propositions or offers from people you don't know. Do not disclose your personal or financial details. If you believe you have been the victim of a recruiting scam, please contact your local police department.

  • Technical Services Manager

    4 weeks ago

    Dallas, Texas, United States CAE Simuflite Full time

    Job Summary: We are seeking a highly skilled Technical Services Manager to join our team at CAE Simuflite. The successful candidate will be responsible for leading the technical operations, ensuring the reliability and performance of our flight training devices, and managing a team of technical staff.Key Responsibilities:Lead the technical operations,...

  • Automotive Technical Service Manager

    4 weeks ago

    Dallas, Texas, United States Oxy Full time

    Job SummaryOxyChem is a leading North American manufacturer of polyvinyl chloride (PVC) resins, chlorine, and caustic soda. We are seeking an experienced Technical Service Manager to join our corporate office in Dallas, TX.Key ResponsibilitiesSupervise and oversee the Technical Service staff, conducting performance reviews and preparing salary and promotion...

  • Technical Support Specialist

    4 weeks ago

    Dallas, Texas, United States GTN Technical Staffing Full time

    Job Summary We are seeking a skilled Technical Support Specialist to join our team at GTN Technical Staffing. As a Technical Support Specialist, you will provide top-notch support to users of custom software, ensuring their issues are resolved efficiently and effectively. Key ResponsibilitiesProvide support to users of custom software via email and...

  • Technical Support Services Analyst

    4 weeks ago

    Dallas, Texas, United States American Woodmark Full time

    About the Role:The Technical Support Services Analyst will be a critical member of the Information Technology team at American Woodmark, providing best-in-class technical services and solutions across the enterprise. This role requires skills and expertise in client devices, software, hardware, and network infrastructure.Key Responsibilities:Provide...

  • Senior Manager of Quality Assurance and Technical Services

    1 month ago

    Dallas, Texas, United States Brinker International Full time

    Job SummaryThe Senior Manager of Quality Assurance and Technical Services is responsible for overseeing the quality of products and services to ensure compliance with specifications, food safety, and efficient manufacturing. This role works closely with various departments, including Culinary, Operations, and Procurement, to understand product attribute...

  • Senior Technical Product Manager

    1 month ago

    Dallas, Texas, United States ServiceNow Full time

    Transformative Technical Product Manager OpportunityWe are seeking an experienced Technical Product Manager to lead the development and execution of our internal knowledge management strategy, with a strong emphasis on governance.This role will focus on enhancing the knowledge management systems and processes to support content creation, sharing, and...

  • Diagnostic Services Specialist

    4 weeks ago

    Dallas, Texas, United States Global Technical Talent Full time

    Job Title: Phlebotomist Patient Services RepresentativeContract Duration: 2+ MonthsWork Type: OnsiteLocation: Dallas, TXJob Description:We are seeking a dedicated Phlebotomist Patient Services Representative II to provide exceptional patient experiences and support our mission of delivering accurate and timely diagnostic services.Responsibilities:Draw blood...

  • Senior Technical Product Manager

    4 weeks ago

    Dallas, Texas, United States ServiceNow Full time

    We are seeking an experienced Technical Product Manager to lead the development and execution of our internal knowledge management strategy, with a strong emphasis on governance.This role will focus on enhancing the knowledge management systems and processes to support content creation, sharing, and consumption.The ideal candidate will have strong technical...

  • Technical Lead

    4 weeks ago

    Dallas, Texas, United States Nokia Full time

    Nokia Care Technical Lead RoleThis is a leadership position within Nokia's Care organization, responsible for overseeing the technical aspects of our customer support services. The successful candidate will have a strong background in telecommunications and technology, with experience in leading technical teams and implementing solutions to improve customer...

  • Senior Technical Product Manager

    4 weeks ago

    Dallas, Texas, United States AT&T Full time

    Job SummaryAs a Senior Technical Product Manager at AT&T, you will be responsible for leading the development of innovative technologies that connect the world. This role requires a strong technical background, excellent communication skills, and the ability to drive cross-functional teams to deliver high-quality products.Key Responsibilities- Manage product...

  • Senior Product Manager

    1 month ago

    Dallas, Texas, United States Amazon Full time

    About the RoleWe are seeking a highly skilled Senior Product Manager - Technical to join our Catalog Integrity team. As a key member of our team, you will be responsible for building and enhancing technical product features to improve abuse detection and prevention activities.This is a global role that requires strong analytical and problem-solving skills,...

  • HVAC & Refrigeration Field Service Manager

    4 weeks ago

    Dallas, Texas, United States Commercial Refrigeration HVAC Service Provider Full time

    We are seeking a skilled HVAC & Refrigeration Field Service Manager to oversee our team of technicians and provide direction and technical support.Key responsibilities include:Installing new heating, ventilation, and air conditioning systemsInspecting and performing equipment repairs and replacementsPerforming routine preventative maintenanceResponding to...

  • Deployment Technical Project Manager

    4 weeks ago

    Dallas, Texas, United States Glow Networks Full time

    Job Requirements:At Glow Networks, we are seeking a skilled Deployment Technical Project Manager to lead our project deployments. The ideal candidate will have experience in telecom deployment, subscriber data management products/functions (SDL), and containers architecture. Additionally, previous experience with Nokia core products is a plus. The successful...

  • Technical Specialist and Resource Manager

    4 weeks ago

    Dallas, Texas, United States Integrated Power Services Full time

    Key Responsibilities:We are seeking a highly skilled Technical Specialist and Resource Manager to lead strategic initiatives within our Hydro Division. The ideal candidate will have a strong background in hydro generator technology and experience in managing complex projects.Key Qualifications:Bachelor's Degree in Engineering, Manufacturing, or a related...

  • Scrum Master

    4 weeks ago

    Dallas, Texas, United States Saxon Global Full time

    Job Title: Scrum Master - Technical Program ManagerAt Saxon Global, we are seeking a highly skilled Scrum Master - Technical Program Manager to join our team.**Job Summary:**We are looking for a seasoned Scrum Master with a strong technical background to lead our Salesforce PMO team. The ideal candidate will have a proven track record of managing complex...

  • Technical Product Manager Intern

    4 weeks ago

    Dallas, Texas, United States CoreLogic Full time

    At CoreLogic, we're driven by a single mission: to make the property industry faster, smarter, and more people-centric. As a Technical Product Manager Intern, you'll be part of a talented team of 5,000 employees globally, using our network, scale, connectivity, and technology to drive the largest asset class in the world.Our team is committed to cultivating...

  • Service Operations Manager

    1 month ago

    Dallas, Texas, United States Hueman PE Talent Solutions Full time

    Job Title: Service ManagerLocation: Dallas, TexasCompany: ConfidentialThe Service Manager is responsible for overseeing the day-to-day operations of the service department, ensuring efficient management of staff, service performance, and customer satisfaction. The role focuses on budget management, service growth, staff oversight, scheduling, and ensuring...

  • IT Service Management Lead

    4 weeks ago

    Dallas, Texas, United States BuzzClan Full time

    Job Title : IT Service Management LeadJob OverviewWe are seeking a detail-oriented and experienced IT Service Management (ITSM) Lead to manage and enhance our IT service management tools and processes. The ideal candidate will focus on workflow improvement, process and procedure documentation, and ensuring adherence to SLA's /...

  • Technical Product Manager

    4 weeks ago

    Dallas, Texas, United States Tricon Solutions Full time

    **Job Title:** Technical Product Manager - Scrum Experience**Job Summary:** We are seeking a strong technical product manager with scrum experience to join our team at Tricon Solutions.**Key Responsibilities:**Write user stories and set the product direction at the team level.Use case development, story grooming, business case planning, and defining...

  • Cloud Platform Technical Product Manager

    1 month ago

    Dallas, Texas, United States Sabre Full time

    Sabre Corporation is a leading technology provider to the global travel and tourism industry. Our platform connects people with experiences that matter in their lives. We are creating a new marketplace for personalized travel. Our people develop and deliver powerful solutions that meet the current and future needs of our airline, hotel, and travel agency...