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Guest Services Supervisor

2 months ago

Ossining New York, United States Crotonville Hotel & Conference Center Full time

About Crotonville Hotel & Conference Center:
At Crotonville Hotel & Conference Center, we prioritize our people.

We are committed to fostering a supportive and inclusive work environment that emphasizes diversity, growth, and employee wellbeing.

Our dedication to a People First culture is evident in our employee development initiatives, comprehensive benefits, and our focus on building meaningful relationships.

We provide ongoing training and development opportunities to empower our team members to enhance their skills and advance their careers.

Whether you are new to the hospitality sector or a seasoned expert, Crotonville Hotel & Conference Center offers a collaborative work atmosphere that promotes growth and success across our numerous properties.

Join us and discover the advantages of working for a company that values its workforce and is devoted to delivering outstanding guest experiences.



Location Overview:

Located along the scenic banks of the Hudson River, our conference center offers a rejuvenating experience in the Croton Bay area, conveniently close to metropolitan areas.

This historic venue provides a welcoming environment that fosters connections among colleagues and friends.

Our picturesque setting celebrates the natural beauty of the Hudson Valley, where guests can gather for educational and professional milestones while enjoying the tranquility of the outdoors.


  • 248 well-appointed guest accommodations
  • Over 70,000 square feet of modern meeting and event space
  • Three dining establishments
  • 62+ acres of trails, a comprehensive fitness center, and various recreational activities

Position Summary:


We are looking for an enthusiastic and inspiring individual to lead our Front Office Team, ensuring a smooth and seamless experience for our guests during their stay.

The Guest Services Supervisor will oversee the daily operations of the front office guest services team:

• Supporting, training, and supervising front office personnel.

• Ensuring timely and accurate handling of all customer-related tasks to enhance guest satisfaction.

• Addressing customer inquiries and special requests.

• Scheduling staff shifts and managing related HR responsibilities.

• Maintaining a tidy and organized reception area.

• Monitoring inventory and ordering office supplies as needed.

• Managing the departmental budget effectively.

• Keeping files and records updated.

• Enforcing cash-handling and credit protocols.

• Overseeing guest room reservations.

• Managing the property management system (PMS).

• Coordinating check-in and check-out procedures as necessary.

• Organizing transportation for guests and the facility as required.
Other responsibilities as assigned.


The Guest Services Supervisor will ensure that guest service standards are consistently applied and that all policies and procedures are adhered to.


Qualifications:
• Exceptional communication skills, both written and verbal, with the ability to address guest concerns and collaborate effectively.

• Strong interpersonal skills and employee relations capabilities, with a focus on mentoring and developing staff.

• Proficiency in computer applications, including Microsoft Excel and Word.

• Ability to manage multiple tasks while remaining goal-oriented.

• Strong time management skills to meet deadlines.

Compensation:
The compensation for this role ranges from $65,000.00 to $75,000.00 annually, based on qualifications and experience.