Patient Care Support Specialist
2 weeks ago
Mercury Pharmacy Services operates as a specialized Long-Term Care Pharmacy dedicated to delivering an outstanding patient care experience. Our mission is to ensure exceptional customer service, innovative pharmacy solutions, and effective medication compliance for Assisted Living Communities and Skilled Nursing Facilities.
Position Summary
We are in search of compassionate and professional Patient Care Support Specialists who take pride in providing empathetic assistance to healthcare providers and elderly individuals.
This position is available in both full-time and part-time formats, primarily focusing on managing incoming customer service inquiries. You will serve as a supportive and understanding voice for our clients and patients, ensuring their pharmacy requirements are addressed with the highest level of care and efficiency.
Our Patient Care Support Specialists are vital members of our organization, representing our commitment to service excellence.
Key Responsibilities:
- Effectively manage incoming communications from patients and healthcare professionals.
- Accurately process faxed and verbal refill requests with compassion.
- Assist elderly patients and their caregivers with pharmacy-related questions.
- Collaborate with healthcare professionals for prescription approvals and patient care coordination.
- Work closely with internal teams to ensure comprehensive patient support.
We are seeking candidates who possess:
- A passion for assisting the elderly and a deep understanding of their unique needs.
- Exceptional communication skills, particularly in phone-based customer service.
- A desire to be part of a dedicated team of pharmacy professionals who prioritize service.
- The ability to quickly learn and adapt to pharmacy operational software and technology.
- Strong organizational skills, attention to detail, and the ability to work collaboratively.
- A positive, empathetic attitude dedicated to delivering outstanding customer support.
Our Offer Includes:
- Options for both Full-Time and Part-Time Employment.
- A comprehensive benefits package, including Medical, Vision, Dental, and Life Insurance coverage.
- Participation in a 401K plan with generous matching after one year of service.
- Opportunities for career advancement through our Pharmacy Technician Training Program.
- A fulfilling role within a growing organization recognized for its supportive and innovative practices.
- Competitive starting pay based on experience.
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