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Client Engagement Specialist

2 months ago

Mountlake Terrace, Washington, United States Mindful Support Services Full time
Job Overview

About Us:

Mindful Support Services is a dedicated mental health organization specializing in business-to-business support for independent therapy and psychiatric practices. With over a decade of experience, we provide comprehensive administrative and organizational solutions that streamline the processes of patient and insurer interactions. Our teams assist more than 1,500 mental health providers and serve over 20,000 patients weekly across multiple locations and through virtual platforms.

We are committed to enhancing access to high-quality mental healthcare within our community, guided by our core values of respect, authenticity, collaboration, and perseverance.

Role Summary:

The Client Engagement Specialist, also known as the Onboarding Specialist, operates from our headquarters to act as the primary liaison and professional support for newly contracted mental health professionals during the initial phases of their collaboration with us. This role requires the Specialist to master all relevant aspects of the onboarding journey, foundational private practice management principles, technology systems, and relationship cultivation, while inspiring provider members to establish and maintain successful private practices. Additionally, the Specialist will play a crucial role in fostering the company's growth by nurturing the foundations of enduring partnerships.

This position demands a strong emphasis on meticulous organizational systems and documentation, alongside creativity and proactive problem-solving. The Onboarding Specialist should be resourceful, analytical, adaptable, and well-organized, with the ability to build strong relationships with providers while aligning with the company's objectives. Candidates from diverse backgrounds are encouraged to apply, as many skills are transferable.

Qualifications:

  • Act as the primary contact for provider partners navigating the onboarding process.
  • Document all interactions with providers, including phone calls, emails, and forms, in the CRM system.
  • Establish clear timelines for task completion with providers and consistently meet to review progress.
  • Identify opportunities to enhance the provider experience during onboarding and collaborate with the Operations Team to implement improvements.
  • Facilitate enrollment in early practice management training sessions, including seminars and course materials.
  • Promote community engagement by highlighting events, consultation groups, and training opportunities, while achieving enrollment targets.

Essential Skills:

  • A growth-oriented mindset with a willingness to accept and apply feedback.
  • At least 2 years of experience in team management or leadership roles.
  • Strong verbal and written communication abilities.
  • Exceptional interpersonal skills, with a focus on customer service, problem-solving, and conflict resolution.
  • Capability to navigate challenging situations to build genuine relationships.
  • Proficiency in various office technologies, including CRM systems, Microsoft Word, Power BI, and Excel.

Compensation and Benefits:

  • 75% employer-covered health, dental, and vision insurance.
  • 401(k) retirement plan with employer matching eligibility.
  • 8 paid holidays annually.
  • 15 days of paid time off accrued each year.
  • Opportunities for professional and career development.
  • Compensation reviewed regularly with potential for advancement.

Job Type: Full-time, Fully In-Office

Pay Range: $60,000-$75,000 per year