Senior Technical Advisor for Contact Centers

7 days ago


Altamonte Springs, Florida, United States AdventHealth Full time
Job Description
Ambitious and visionary leader required to spearhead the design and implementation of sophisticated solutions that harmonize technology and healthcare. The ideal candidate will be well-versed in contact center operations, multi-channel communication strategies, and AI/machine learning applications in healthcare settings.

This is an excellent opportunity to leverage expertise and drive innovation in healthcare delivery. The estimated annual compensation for this position is $140,000 - $200,000.

Key Responsibilities
  • Partner with clients to identify and address unique challenges and objectives related to contact centers, multi-channel communication, AI/machine learning, and healthcare processes.
  • Conceive and deploy comprehensive solutions that integrate contact center functionality, multi-channel communication strategies, and AI/machine learning technologies to meet specific healthcare needs.
  • Prepare and present technical proposals and presentations to effectively communicate proposed solutions and their value to clients.
  • Liaise with cross-functional teams to oversee solution implementation, ensuring alignment with industry best practices, security standards, and healthcare regulations.
  • Offer guidance and support to development teams throughout the project lifecycle to guarantee timely and budget-friendly delivery.
  • Stay abreast of emerging technologies, industry trends, and advancements in healthcare, contact center operations, and AI/machine learning.
  • Serve as a subject matter expert in healthcare technology, providing insightful recommendations to clients and internal stakeholders.
  • Facilitate seamless project execution through close collaboration with sales, product development, and project management teams.


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