Senior Technical Advisor for Contact Centers
7 days ago
Ambitious and visionary leader required to spearhead the design and implementation of sophisticated solutions that harmonize technology and healthcare. The ideal candidate will be well-versed in contact center operations, multi-channel communication strategies, and AI/machine learning applications in healthcare settings.
This is an excellent opportunity to leverage expertise and drive innovation in healthcare delivery. The estimated annual compensation for this position is $140,000 - $200,000.
Key Responsibilities
- Partner with clients to identify and address unique challenges and objectives related to contact centers, multi-channel communication, AI/machine learning, and healthcare processes.
- Conceive and deploy comprehensive solutions that integrate contact center functionality, multi-channel communication strategies, and AI/machine learning technologies to meet specific healthcare needs.
- Prepare and present technical proposals and presentations to effectively communicate proposed solutions and their value to clients.
- Liaise with cross-functional teams to oversee solution implementation, ensuring alignment with industry best practices, security standards, and healthcare regulations.
- Offer guidance and support to development teams throughout the project lifecycle to guarantee timely and budget-friendly delivery.
- Stay abreast of emerging technologies, industry trends, and advancements in healthcare, contact center operations, and AI/machine learning.
- Serve as a subject matter expert in healthcare technology, providing insightful recommendations to clients and internal stakeholders.
- Facilitate seamless project execution through close collaboration with sales, product development, and project management teams.
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