Technical Support Specialist
2 days ago
About the Job
">We are seeking a Technical Support Specialist to join our Digital Team in Altamonte Springs, FL. The successful candidate will provide technical support to patients and customers through various channels, including phone, email, and chat.
">Key Responsibilities
">- ">
- Provide timely and effective technical support to patients and customers">
- Triage and resolve technical issues related to digital systems and applications">
- Collaborate with internal teams to ensure seamless customer experience">
- Document and track all issues and resolutions using online systems">
- Stay up-to-date with new technologies and software applications">
- Participate in ongoing training and professional development to improve skills and knowledge">
Requirements
">- ">
- High School Diploma or equivalent required; Associate's degree in a related field preferred">
- 1+ years of experience in a call center or customer service environment">
- Excellent communication and problem-solving skills">
- Ability to work in a fast-paced environment with multiple priorities">
- Bilingual English/Spanish proficiency a plus">
- Basic computer skills and familiarity with digital systems">
Why Choose Us?
">We offer a dynamic work environment, competitive salary ($16/hour), and opportunities for career growth and advancement. Our team is dedicated to providing excellent customer service and ensuring a positive experience for patients and customers.
">Benefits
">We offer a comprehensive benefits package, including health insurance, paid time off, and retirement savings plan. Our team is committed to supporting each other's success and well-being.
">Location
">This role is based in Altamonte Springs, FL, with the option to work remotely from home. We provide a comfortable and quiet workspace, as well as the necessary technology and equipment to perform job duties effectively.
">About TEKsystems
">TEKsystems is a leading IT staffing and services company that partners with clients to deliver innovative solutions and exceptional results. We are proud to be a part of a global organization that values diversity, inclusion, and employee satisfaction.
">Contact Information
">Please submit your application, including your resume and cover letter, to our online portal. We look forward to reviewing your qualifications and discussing this opportunity further.
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