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Customer Service Specialist

2 months ago

Shrewsbury, Massachusetts, United States The Halal Guys - 353 Shrewsbury Full time
Job Overview

At The Halal Guys, we pride ourselves on delivering an exceptional experience to our customers from the moment they arrive until they leave. Our team members play a crucial role in ensuring that every guest feels welcomed and appreciated.

Key Responsibilities:

  • Demonstrate a comprehensive understanding of our menu offerings and beverages, sharing this knowledge with enthusiasm.
  • Proactively anticipate customer needs and preferences, ensuring a personalized service experience.
  • Provide timely and confident assistance to customers, addressing their requests and needs effectively.
  • Go above and beyond to transform good service into memorable experiences for our guests.
  • Mentor and guide fellow team members, fostering a collaborative service environment.
  • Act as a gracious host, consistently seeking opportunities to surpass customer expectations.

Operational Duties:

  • Accurately process all sales transactions with efficiency.
  • Deliver outstanding hospitality in a welcoming atmosphere.
  • Greet customers warmly and provide clear explanations of the menu items.
  • Prepare and present food orders according to our established standards.
  • Assist team members with daily tasks and preparation work.
  • Manage order processing and maintain cleanliness in designated areas.
  • Foster positive guest relations in the dining area, addressing any issues that may arise.
  • Represent the brand effectively at catering events and special occasions.

Qualifications:

  • Exemplary phone communication skills.
  • Dependable transportation for commuting.
  • A positive, honest, and encouraging attitude.
  • Energetic, friendly, and a proactive collaborator.
  • Physical capability to perform tasks such as lifting, bending, and walking for extended periods.