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Senior Manager, Culinary Operations

2 months ago

Philadelphia, Pennsylvania, United States Cielo Projects Full time

Company Overview


At Cielo Projects, we are dedicated to delivering exceptional standards that surpass the expectations of our clients and partners.

Our Dining Division embodies the essence of a true restaurateur. We are committed to engaging with our guests on various levels.

From innovative restaurant designs to captivating live entertainment, alongside our premium culinary offerings and outstanding hospitality, we prioritize creating memorable experiences.


The Senior Manager, Culinary Operations is a vital collaborator, taking ownership of the platform for which they are accountable.

Whether overseeing contemporary national brands or cherished local concepts, you will craft and provide unparalleled experiences for our clientele.

Your enthusiasm for enhancing the guest experience is evident through your efforts in selecting, developing, and inspiring your team members.

Your dedication to managing a successful and profitable food and beverage operation is reflected in your commitment to maintaining the highest standards and unwavering support for your entire team.


By joining our organization, you pledge to uphold this mission by consistently delivering our service standards and ensuring all team members adhere to the same.

A commitment to fostering a safe and respectful work environment free from harassment is essential.

Key Responsibilities

Essential Duties

All positions at Cielo Projects, including the Senior Manager, Culinary Operations, require you to embody a positive company image by providing courteous, friendly, and efficient service to both customers and team members at all times.

Embrace our family-oriented culture by adhering to our core values: Trust, Respect, Integrity, Excellence, Innovation, and Commitment, while recognizing and fulfilling the needs of all dining guests.

The Senior Manager will fully support and commit to achieving the company's strategic objectives, including profitable growth, guest satisfaction, and employee engagement.

This role involves directing, planning, and managing a multi-unit dining platform that features a diverse array of full-service and quick-service concepts.

Building strong relationships with local management, brand partners, joint ventures, and key business stakeholders is crucial in this position.

The Senior Manager is dedicated to developing and mentoring the management team and hourly staff, serving as a role model and educator.

Responsibilities include, but are not limited to:

Team Development
Foster a positive workplace for high achievers by promoting an engaged workforce, career advancement, and continuous learning.

  • Demonstrate a passion for supporting your team.
  • Oversee the performance of multiple managers by establishing goals and expectations related to financial performance, employee engagement, guest satisfaction, staffing, and safety.

Encourage and mentor all team members to realize their full potential. Develop succession plans for all positions within your area of responsibility, ensuring opportunities for advancement for high-performing team members and managers.


  • Consistently acknowledge team members for their achievements. Ensure a coaching culture thrives, holding direct reports accountable to all policies and standard operating procedures.

  • Establish staffing levels and recruitment goals to attract high-potential candidates through various recruitment channels. Ensure each candidate receives an exceptional first impression by adhering to company guidelines.

  • Hold management accountable for providing a memorable onboarding experience for all new team members, ensuring they are fully trained and prepared to serve our guests.

  • Ensure timely completion of compliance-based and brand-specific training for all team members.

  • Set clear performance expectations for your team, providing ongoing feedback and support.

  • Ensure that performance goals are met and that employee engagement remains a priority for all managers. Lead the annual engagement survey and ensure action planning is part of the culture.


Operational Excellence
Enhance industry expertise and execute plans with a focus on the needs of our internal and external customers.

  • Exhibit a passion for guest satisfaction.
  • Maintain a professional image, including cleanliness, food quality, and presentation standards.
  • Be a visible presence, accessible to team members, guests, and partners.

  • Create a culture that promotes a safe and healthy environment.
  • Ensure compliance with all health and safety regulations.

  • Verify that all operational checklists are utilized and take appropriate action when they are not.


Financial Performance
Drive revenue growth and profitability.

  • Participate in the development and execution of the annual budget and financial forecasts.
  • Analyze financial data and implement strategies to maintain profitability.
  • Ensure that all personnel-related administrative duties are completed accurately and on time.

  • Monitor supply purchases and utility usage, making adjustments as necessary to ensure profitability.


Qualifications

Position Requirements:

  • 5-7 years of experience as a restaurant manager, preferably in a multi-unit setting.
  • Ability to lift a minimum of 25 lbs. and perform essential job functions.
  • Bachelor's degree in hospitality or restaurant management is preferred.
  • Proficient in key restaurant functions, including food planning, sanitation, personnel management, and financial reporting.
  • Willingness to work various shifts in a team-oriented environment.

Additional Information

This position description is intended to outline the primary elements of the role. Cielo Projects reserves the right to modify this description and assign additional duties as necessary. This description does not constitute an employment contract.