Guest Services Representative

2 weeks ago


Richmond, Texas, United States Home2 Rosenberg SugarLand Full time

Position Overview:

The Front Desk Agent plays a crucial role in providing exceptional service to guests, ensuring a welcoming atmosphere from the moment they arrive until their departure. Key duties include managing guest check-ins and check-outs, addressing inquiries, and facilitating reservations while maintaining high standards of service.

Key Responsibilities:

  • Welcome and register guests with a friendly demeanor, ensuring a positive first impression.
  • Handle guest inquiries regarding hotel services, amenities, and local attractions.
  • Manage reservations and modifications efficiently, ensuring accurate information is communicated.
  • Maintain effective communication with team members and other departments to enhance guest experiences.
  • Ensure compliance with hotel policies and procedures to promote a safe and efficient environment.
  • Operate the telephone switchboard and manage messages and mail for guests.
  • Assist in emergency procedures and maintain knowledge of safety protocols.
  • Perform additional duties as assigned to support hotel operations and guest satisfaction.

Qualifications:

  • High School diploma or equivalent; relevant college coursework is a plus.
  • Prior experience in hospitality or a related field is preferred.
  • Strong interpersonal skills with a focus on customer service.
  • Ability to multitask and remain detail-oriented in a fast-paced environment.
  • Proficient in basic arithmetic and financial information handling.
  • Familiarity with Microsoft Office applications.
  • Willingness to work flexible hours, including evenings and weekends.

Property Overview:

Home2 Suites By Hilton Rosenberg Sugar Land Area offers a comfortable and modern environment for guests, featuring amenities such as a fitness center and complimentary breakfast options. Our commitment to exceptional service ensures that every guest has a memorable stay.



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