Guest Services Representative

1 week ago


Richmond, Texas, United States Home2 Rosenberg SugarLand Full time

Job Overview:

The Front Desk Agent plays a crucial role in providing a warm welcome and exceptional service to guests throughout their stay. This position involves managing guest check-ins and check-outs, handling reservations, and ensuring that all inquiries are addressed promptly and courteously. The ideal candidate will demonstrate a commitment to delivering outstanding customer service while maximizing hotel occupancy and revenue.

Key Qualifications:

  • High School diploma or equivalent is required; relevant college coursework is a plus.
  • Prior experience in hospitality or a related field is preferred.
  • A positive attitude and a passion for providing excellent customer service.
  • Strong multitasking abilities and attention to detail.
  • Effective communication skills to convey information clearly.
  • Quick decision-making skills to evaluate options and take appropriate actions.
  • Ability to perform well under pressure in a fast-paced environment.
  • Proficient in problem-solving and addressing guest concerns effectively.
  • Strong listening skills to understand and clarify guest needs.
  • Basic financial literacy and arithmetic skills.
  • Ability to read and write simple instructions and correspondence.
  • Logical thinking to analyze problems and develop solutions.
  • Familiarity with Microsoft Office applications.
  • Willingness to work a flexible schedule, including evenings, weekends, and holidays.
  • Understanding of hotel services and guest offerings.
  • Ability to contribute to a positive work environment.

Primary Responsibilities:

  • Engage with guests and colleagues in a friendly, service-oriented manner.
  • Maintain professional appearance and adhere to uniform standards.
  • Ensure regular attendance and punctuality as per scheduling needs.
  • Comply with company policies and procedures to support efficient hotel operations.
  • Greet and assist all guests at the Front Desk, ensuring a welcoming atmosphere.
  • Manage the telephone switchboard and meet performance standards.
  • Efficiently handle requests for information, mail, and messages.
  • Respond to guest inquiries regarding hotel services and local attractions.
  • Foster good communication and teamwork with other hotel departments.
  • Stay informed about rates, packages, and promotions.
  • Accurately gather information for room reservations.
  • Understand and follow emergency procedures as necessary.
  • Process guest check-ins and check-outs efficiently and courteously.
  • Operate the Front Desk computer system competently.
  • Ensure timely logging and delivery of packages and messages.
  • Utilize proper communication etiquette with team members.
  • Deliver requested items to guests as needed.
  • Maintain up-to-date knowledge of hotel amenities and local events.
  • Perform additional duties as assigned to support hotel operations.

Property Overview:
Home2 Suites By Hilton Rosenberg Sugar Land Area offers modern accommodations with amenities such as a fitness center and complimentary WiFi. Guests can enjoy a daily American breakfast and easy access to local attractions.

Company Overview:
Aimbridge Hospitality is a leading third-party hotel management company with a diverse portfolio of over 1,550 hotels across various brands and locations. Our dedicated associates are committed to providing exceptional service and achieving outstanding results in a supportive work environment.



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