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Store Operations Manager

2 months ago

Morrisville, North Carolina, United States Domino's Franchise Full time
Job Overview:
As a Store Operations Manager, you will be responsible for overseeing the daily functions of the store, ensuring that all operations run smoothly and efficiently.

Key Responsibilities:
1. Lead and manage a team of delivery personnel and customer service representatives to guarantee prompt and accurate order fulfillment.
2. Handle end-of-day financial transactions and deposits.
3. Conduct nightly inventory assessments to maintain product availability.
4. Prepare the store for opening, ensuring all systems are ready to receive orders.
5. Instill a sense of urgency in team members to meet customer expectations.
6. Ensure compliance with operational standards and evaluations.
7. Oversee all aspects of store management and operations.
8. Collaborate with fellow managers and staff on operational matters.
9. Calculate and manage product and ingredient requirements for deliveries.
10. Train and mentor the General Manager in Training on store operations.
11. Maintain appropriate staffing levels to meet business demands throughout the day.
12. Develop and manage employee schedules based on labor needs.
13. Collect payments and receipts from delivery staff at shift end.
14. Address customer complaints effectively to ensure satisfaction and retention.
15. Ensure delivery vehicles meet safety and operational standards.
16. Optimize delivery routes to enhance customer service while adhering to company standards.
17. Analyze profit and loss statements to inform business decisions.
18. Uphold company standards for employee appearance and conduct.
19. Promote menu items, special offers, and promotional campaigns.

Qualifications:
All personal information will be kept confidential in accordance with EEO guidelines.

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