Store Operations Manager

4 weeks ago


Morrisville, North Carolina, United States Domino's Pizza LLC Full time
Job Summary

As a Store Operations Manager at Domino's Pizza LLC, you will be responsible for leading a team of delivery drivers and customer service representatives to ensure orders are expedited quickly and correctly. This role requires strong leadership and communication skills, as well as the ability to manage multiple tasks and priorities simultaneously.

Key Responsibilities
  • Lead a team of delivery drivers and customer service representatives to ensure orders are expedited quickly and correctly.
  • Manage the end of night bank deposits and nightly product inventory count.
  • Ensure the store is set up properly and ready to receive orders upon time of open.
  • Foster and project a sense of urgency with each and every order.
  • Oversee total store operations and ensure they are running according to Domino's Operation Evaluation Review standards.
  • Communicate with other managers and staff regarding any aspect that impacts business operations.
  • Calculate product and ingredient needs for a bi-weekly commissary and beverage delivery.
  • Actively train the GMIT on all aspects of store operations.
  • Maintain staffing levels that mirror the needs of business at any point of the day.
  • Create and maintain an employee schedule based upon labor needs.
  • Collect money and signed credit card receipts from delivery drivers at the end of their shift.
  • Ensure vehicle used for delivery pass inspection, both mechanically and visually.
  • Assist with routing delivery drivers to maximize service to customers while maintaining Domino's standards of orders delivered on time.
  • Ability to read and understand P&L ledger.
  • Uphold Domino's standards of grooming, uniform, and appearance.
  • Promote pizza products, specials, and promotions.
  • Receive cross-training for preparing products and ingredients, closing and opening procedures, operate pizza oven, and properly box products for delivery or carryout.
  • Provide quality customer service to internal and external customers both over the phone and in person.
  • Ability to speak and write clearly and comprehension of using a computer-based order entry system.
  • Contribute to and promote an atmosphere of teamwork, energy, and fun.
Requirements
  • All your information will be kept confidential according to EEO guidelines.


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