Store Operations Manager
2 months ago
Position Overview
Key Responsibilities
- Supervise a team of delivery personnel and customer service representatives to ensure prompt and accurate order fulfillment.
- Handle end-of-day financial transactions and bank deposits during closing shifts.
- Conduct nightly inventory assessments to maintain product availability.
- Prepare the store for operations at opening, ensuring readiness to serve customers promptly.
- Instill a sense of urgency in fulfilling every order.
- Ensure compliance with operational standards and evaluations.
- Manage overall store functions and performance.
- Coordinate with fellow managers and staff on operational matters affecting business performance.
- Determine product and ingredient requirements for bi-weekly deliveries.
- Provide comprehensive training to the General Manager in Training on all facets of store management.
- Maintain appropriate staffing levels to meet business demands throughout the day.
- Create and manage employee schedules based on labor requirements.
- Collect payments and signed receipts from delivery staff at the end of their shifts.
- Resolve customer complaints effectively, ensuring satisfaction and retention.
- Ensure delivery vehicles meet safety and operational standards.
- Assist in optimizing delivery routes to enhance customer service while adhering to company standards.
- Demonstrate proficiency in understanding financial statements.
- Uphold company standards for employee appearance and uniform.
- Promote menu items, special offers, and promotions to customers.
- Receive training in product preparation, store opening and closing procedures, and proper packaging for delivery or carryout.
- Deliver exceptional customer service to both internal and external clients, whether in person or over the phone.
- Communicate effectively, both verbally and in writing, and utilize a computer-based order entry system.
- Foster a collaborative and energetic work environment that encourages teamwork and enjoyment.
Additional Information
Your information will be treated confidentially in accordance with EEO guidelines.
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