Restaurant Operations Manager

1 month ago


Morrisville, North Carolina, United States Grove Bay Hospitality Group Full time
Job Summary

Grove Bay Hospitality Group is seeking an experienced Restaurant General Manager to oversee daily operations and ensure exceptional dining experiences for our valued guests.

Key Responsibilities
  • Operations Management: Supervise all aspects of the restaurant's activities, ensuring smooth and efficient operations, high levels of customer service, satisfaction, and cleanliness.
  • Team Management: Recruit, train, and develop a team of skilled and motivated restaurant staff, schedule and assign duties to ensure adequate coverage and efficient service, provide ongoing coaching, feedback, and performance evaluations to enhance team performance.
  • Customer Service: Ensure the delivery of exceptional customer service by setting and maintaining high standards, handle customer inquiries, concerns, and complaints promptly and professionally, foster a customer-centric environment and proactively seek ways to enhance guest satisfaction.
  • Financial Management: Monitor and control operational costs, including labor, inventory, and supplies, implement effective strategies to increase revenue, improve profitability, and achieve financial targets.
  • Inventory and Supplier Management: Oversee inventory control, ordering, and stock management, develop and maintain relationships with suppliers and negotiate favorable terms, ensure optimal levels of food and beverage stock while minimizing waste.
  • Compliance and Safety: Uphold health, safety, and sanitation standards, following local health regulations, ensure compliance with all applicable laws, regulations, and airport security protocols, maintain accurate records and documentation as required by company policies and procedures.
Requirements and Qualifications
  • Proven experience as a Restaurant Manager or in a similar leadership role.
  • Strong knowledge of restaurant operations, service standards, and best practices.
  • Exceptional leadership and team management skills, with the ability to motivate and develop staff.
  • Excellent communication and interpersonal skills, with a customer-oriented approach.
  • Strong organizational and multitasking abilities, with attention to detail.
  • Ability to work under pressure and handle challenging situations calmly and effectively.
  • Knowledge of relevant health and safety regulations and compliance requirements.
  • Flexibility to work shifts, including weekends, evenings, and holidays.
  • Prior experience in the airport or hospitality industry is a plus.


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