Store Operations Manager

3 weeks ago


Morrisville, North Carolina, United States Domino's Franchise Full time
Job Description

As a General Manager at Domino's Franchise, you will be responsible for leading a team of delivery drivers and customer service representatives to ensure orders are expedited quickly and correctly. This role requires strong leadership and communication skills to foster a sense of urgency with each and every order.

Key Responsibilities:
  • Team Leadership: Lead a team of delivery drivers and customer service representatives to ensure orders are fulfilled efficiently and effectively.
  • Store Operations: Oversee total store operations, including inventory management, product preparation, and delivery procedures.
  • Customer Service: Provide quality customer service to internal and external customers, both over the phone and in person.
  • Inventory Management: Calculate product and ingredient needs for bi-weekly commissary and beverage delivery.
  • Staffing and Scheduling: Maintain staffing levels that mirror the needs of business at any point of the day and create employee schedules based on labor needs.
  • Financial Management: Assist with financial tasks, including bank deposits and P&L ledger management.
  • Training and Development: Actively train the General Manager-in-Training (GMIT) on all aspects of store operations.
  • Quality Control: Ensure vehicle used for delivery passes inspection, both mechanically and visually, and assist with routing delivery drivers to maximize service to customers while maintaining Domino's standards of orders delivered on time.

Requirements:

  • Leadership Skills: Strong leadership and communication skills to lead a team and foster a sense of urgency with each and every order.
  • Customer Service Skills: Ability to provide quality customer service to internal and external customers, both over the phone and in person.
  • Inventory Management Skills: Ability to calculate product and ingredient needs for bi-weekly commissary and beverage delivery.
  • Financial Management Skills: Ability to assist with financial tasks, including bank deposits and P&L ledger management.
  • Training and Development Skills: Ability to actively train the GMIT on all aspects of store operations.

Additional Information:

All your information will be kept confidential according to EEO guidelines.



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