Night Audit Clerk
5 days ago
Job Summary:
The Night Audit Clerk is responsible for ensuring the smooth operation of the front desk during nighttime hours. This includes checking guests in and out, handling cash and credit transactions, and providing exceptional customer service.
Key Responsibilities:
- Guest Services:
- Check guests in and out, ensuring all necessary information is collected and accurate.
- Issue room keys and provide information on hotel services and room location.
- Answer phones in a prompt and courteous manner.
- Financial Transactions:
- Accurately process all cash and credit transactions using established procedures.
- Handle guest payments and resolve any late or disputed charges.
- Communication:
- Communicate with guests and other hotel staff to ensure excellent quality and service.
- Work as part of a team to resolve guest complaints and issues.
- Administrative Tasks:
- Record guest preferences and requests in the system.
- Perform other duties as assigned, including guest room tours and concierge services.
Requirements:
- Education: High School diploma or equivalent.
- Experience: Previous experience in a hotel front desk or customer service role.
- Skills: Basic computer skills, excellent communication and problem-solving abilities.
Benefits:
- Medical, Dental, and Vision Insurance
- Vacation and Holiday Pay
- Same-day Pay Available
- Employee Assistance Program
- Career Growth Opportunities
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