Workflow Support Coordinator

3 weeks ago

Tampa, Florida, United States Segra Full time
Job Title: Workflow Support Coordinator

Segra is seeking a highly skilled and experienced Workflow Support Coordinator to join our team. This role is responsible for providing exceptional customer support and ensuring seamless end-to-end processes.

Key Responsibilities:
  • Respond to pre and post sales inquiries in a timely and efficient manner.
  • Provide guidance to internal customers on data flow and required fields for end-to-end flowthrough.
  • Support the development and implementation of processes and workflows.
  • Collaborate with the IT department to represent pre and post sales processes and workflows for system and tool implementations.
  • Provide training and act as a subject matter expert on pre and post sales processes, methods, and procedures.
Requirements:
  • Prior professional experience is desired, but not required. We consider entry-level candidates with a strong knowledge of MS Office and a desire to learn.
  • Must have strong knowledge of MS Office applications, including Word, Excel, etc.
  • Must have a high school diploma or equivalent.
Preferred Qualifications:
  • Minimum of 2 years of experience in the telecommunications industry.
  • MS Office knowledge.
  • Knowledge and experience with process and workflow management.
  • Demonstrated clear, informative, persuasive, and collaborative verbal and written communication skills.
  • Ability to work independently and effectively in a fast-paced environment.
  • Exhibit honesty, integrity, and courtesy in all interactions.
  • Possess a strong work ethic in supporting internal customer needs, responding promptly and consistently.
About Segra:

Segra is one of the largest independent fiber network companies in the Eastern United States. We have a broad and dense service footprint across the mid-Atlantic and Southeast. Our network features the latest advances in IP, ethernet, and dark fiber architectures, as well as high-performance data centers throughout the mid-Atlantic and Southeast regions.

Benefits Overview:
  • Medical, dental, vision insurance.
  • Life insurance.
  • 401(k) match.
  • Tuition and gym reimbursements.
  • Vacation/PTO, paid holidays, floating holidays.
  • Volunteer days, parental leave.
Our Commitment to Equality:

Segra is an equal opportunity employer and prohibits discrimination of any kind. We do not discriminate on the basis of race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, retaliation, parental status, military service, or other non-merit factor.

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