Workflow Support Specialist

3 weeks ago

Tampa, Florida, United States Segra Full time
Job Title: Workflow Support Coordinator

Segra is seeking a highly skilled and experienced Workflow Support Coordinator to join our team. This role is responsible for providing exceptional support to our internal customers by ensuring that all pre and post-sales processes are understood and adhered to.

Key Responsibilities:
  • Respond to all pre and post-sales inquiries in a timely and efficient manner.
  • Provide guidance to internal customers on the flow of data and required fields for End-to-End flowthrough.
  • Work with the IT department to represent pre and post-sales processes and workflows for all system and tool implementations and enhancements.
  • Provide training to internal customers on pre and post-sales processes, methods, and procedures.
Requirements:
  • Prior professional experience is desired but not required.
  • Strong knowledge of MS Office applications, including Word, Excel, and other tools.
  • High school diploma or equivalent required.
Preferred Qualifications:
  • Minimum of 2 years of experience in the telecommunications industry.
  • Knowledge and experience with process and workflow management.
  • Demonstrated clear, informative, persuasive, and collaborative verbal and written communication skills.
  • Ability to work independently and effectively in a fast-paced environment.
About Segra:

Segra is one of the largest independent fiber network companies in the Eastern United States. We have a broad and dense service footprint across the mid-Atlantic and Southeast. Our network features the latest advances in IP, ethernet, and dark fiber architectures, as well as high-performance data centers throughout the mid-Atlantic and Southeast regions.

We exist purely to help businesses within our footprint be successful. Our network powers technology solutions such as hosted voice, security, and cloud. We invest in the communities of our customers by hiring locally and continually upgrading our network infrastructure.

Benefits Overview:

Segra offers a very robust benefits package to our full-time employees, including medical, dental, vision insurance, life insurance, 401(k) match, tuition and gym reimbursements, vacation/PTO, paid holidays, floating holidays, volunteer days, and parental leave.

Our Commitment to Equality:

Segra is an equal opportunity employer and prohibits discrimination of any kind. We do not discriminate on the basis of race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, retaliation, parental status, military service, or other non-merit factor.

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