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Client Support Specialist

2 months ago


Salem, Oregon, United States Bunzl Distribution USA Full time

Customer Service Representative

Job Category: Telesales & Customer Service

Job Details

Description

The Customer Service Representative will address inquiries related to customer accounts, investigate concerns, and provide timely resolutions. This role acts as a crucial link between the sales team and our valued customers.

At Bunzl, we recognize that our workforce is our greatest asset. We are committed to attracting and retaining individuals who are enthusiastic about our business. We offer opportunities for our employees to advance within the organization based on their skills, experiences, and potential.

Responsibilities:

  • Responding to inquiries from distributors, end-users, and manufacturer representatives.
  • Processing and entering customer orders efficiently.
  • Resolving customer issues and complaints effectively.
  • Building and maintaining strong relationships with both internal and external clients through exceptional service.
  • Collaborating with various departments to meet customer needs.
  • Expediting orders as necessary.
  • Contributing positively to a team-oriented environment to achieve business objectives.
  • Performing additional duties as assigned.

Requirements:

  • High School diploma or equivalent with at least 2 years of experience in customer service, preferably with technical products.
  • Experience with AS400 is advantageous.
  • Proficient in a Windows environment, with skills in Outlook, Word, and Excel.
  • Strong verbal and written communication abilities.
  • Effective problem-solving skills with the capacity to manage multiple tasks.
  • Detail-oriented with excellent customer service skills.

Bunzl is a global leader in various industries, including Cleaning & Hygiene, Food Processing, Grocery, Health Care, Non-Food Retail, and Safety. With over $10 billion in sales, Bunzl North America is headquartered in St. Louis, Missouri, operating more than 100 warehouses and serving a wide geographic area.

Benefits:

Bunzl Distribution offers competitive salaries, a supportive work environment, and a comprehensive benefits package, including a 401k plan with company matching.

Equal Opportunity Employer:

Bunzl Distribution is dedicated to equal employment opportunities, ensuring a diverse workforce without discrimination based on race, color, religion, national origin, gender, sexual orientation, age, disability, or veteran status.