Digital Booking Manager

13 hours ago

Salt Lake, Utah, United States JetBlue Airways Full time

Job Title: Digital Booking Manager

Job Summary:

The Digital Booking Manager is a critical role within the Digital Commerce organization, responsible for leading the Digital Booking team in delivering a world-class booking experience for JetBlue customers. As a key member of the IT department, this manager will build relationships, devise, socialize, and implement a strategy to drive business goals and objectives.

Key Responsibilities:

  • Lead a team of crewmembers focused on modern product and project management principles, ensuring the delivery of high-quality products and services.
  • Establish, track, and improve key product metrics and KPI/OKRs for the Digital Booking portfolio.
  • Manage partnerships to develop and deliver a product strategy for Digital Booking and other relevant applications.
  • Develop, maintain, and report a financial and resource plan for the Digital Booking team.
  • Act as the escalation point for operational support to assigned portfolio applications, ensuring around-the-clock accessibility.
  • Partner with Strategic Sourcing to negotiate Business Partner contracts and service level agreements.
  • Ensure adherence to JetBlue IT and business standards, procedures, and regulatory requirements.

Requirements:

  • Bachelor's Degree in Computer Science, Computer Engineering, or related discipline; or demonstrated capability to perform job responsibilities with a High School Diploma/GED and at least four (4) years of previous relevant work experience.
  • Five (5) years of progressively responsible professional experience in an IT/Business liaison role managing relationships with business customers.
  • Three (3) years' experience managing large portfolios or operating budgets and delivering large-scale IT projects (Agile and general Product methodologies).
  • Three (3) years' experience in software development and/or production support services.
  • Three (3) years' experience with portfolio management, project delivery, and business partner management.
  • Available for moderate overnight travel (up to 35%).
  • In possession of valid travel documents with the ability to travel in and out of the United States.
  • Able to work flexible hours and be available for emergency response on short notice.

Preferred Qualifications:

  • Master's Degree in Computer Science, Computer Engineering, or related discipline.
  • Experience managing a budget.
  • Managing a full project or initiative, including presenting recommendations to senior leadership.
  • Thorough knowledge of business function and thorough knowledge of business operations, objectives, and strategies.

Crewmember Expectations:

  • Regular attendance and punctuality.
  • Potential need to work flexible hours and be available to respond on short notice.
  • Able to maintain a professional appearance.
  • When working or traveling on JetBlue flights, and if time permits, all capable crewmembers are asked to assist with light cleaning of the aircraft.
  • Must be an appropriate organizational fit for the JetBlue culture, that is, exhibit the JetBlue values of Safety, Caring, Integrity, Fun, and Passion.
  • Must fulfill safety accountabilities as prescribed by JetBlue's Safety Management System.
  • Promote JetBlue's #1 value of safety as a Safety Ambassador, supporting JetBlue's Safety Management System (SMS) components, Safety Policy, and behavioral standards.
  • Identify safety and/or security concerns, issues, incidents, or hazards that should be reported and report them whenever possible and by any means necessary, including JetBlue's confidential reporting systems (Aviation Safety Action Program (ASAP) or Safety Action Report (SAR)).
  • Responsible for adhering to all applicable laws, regulations (FAA, OSHA, DOT, etc.), and Company policies, procedures, and risk controls.
  • Uphold JetBlue's safety performance metric goals and understand how they relate to their duties and responsibilities.

Equipment:

  • Computer and other office equipment.

Work Environment:

  • Traditional office environment.

Physical Effort:

  • Generally not required, or up to 10 pounds occasionally, 0 pounds frequently. (Sedentary).

Compensation:

  • The base pay range for this position is between $118,800.00 and $177,100.00 per year. Base pay is one component of JetBlue's total compensation package, which may also include performance bonuses, restricted stock units, as well as access to healthcare benefits, a 401(k) plan and company match, crewmember stock purchase plan, short-term and long-term disability coverage, basic life insurance, free space available travel on JetBlue, and more.

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