Upscale Restaurant Service Manager
3 days ago
About Us:
Castaway, a renowned restaurant in Burbank, CA, is seeking an experienced Service Director to lead our front-of-house operations. Our commitment to delivering exceptional customer experiences has earned us recognition as one of the top 'Most Romantic Restaurants in LA' by various publications.
Job Summary:
We are looking for a detail-oriented individual to oversee and manage the service staff, ensuring excellent customer service, maintaining a clean and organized dining room, and working closely with the kitchen staff to ensure timely and accurate food delivery. The ideal candidate will have prior experience in restaurant management, possess excellent communication, leadership, and problem-solving skills.
Responsibilities:
* Oversee and manage the front-of-house operations, including supervising the service staff and maintaining a clean and organized dining room.
* Work closely with the kitchen staff to ensure timely and accurate food delivery and resolve customer complaints.
* Train and mentor new hires, provide ongoing coaching and support, and manage employee schedules and time off requests.
* Develop and implement policies and procedures to improve service quality and efficiency.
Salary and Benefits:
The estimated annual salary for this position is $80,000 - $90,000. We offer a comprehensive benefits package, including industry-leading compensation, bonus program, health plans, life insurance, paid vacation, and education assistance programs.
Qualifications:
* At least 3 years of experience in restaurant management in a high-volume, upscale environment.
* Excellent communication, leadership, and problem-solving skills.
* Strong organizational skills and attention to detail.
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