Front-of-House Operations Manager
9 hours ago
Castaway, a renowned upscale restaurant in Burbank, CA, is seeking an experienced Service Director to lead our front-of-house operations. As a key member of our team, you will be responsible for delivering exceptional customer experiences, managing service staff, and maintaining a clean and organized dining area.
Role OverviewThe ideal candidate will possess at least 3 years of experience in high-volume, upscale restaurant management, excellent communication, leadership, and problem-solving skills. Key responsibilities include:
- Overseeing front-of-house operations, ensuring exceptional customer service and a clean dining area
- Collaborating with the kitchen staff to ensure timely and accurate food delivery and resolving customer complaints
- Mentoring and coaching team members to deliver 5-Star experiences
- Developing and implementing policies and procedures to improve service quality and efficiency
We offer a comprehensive benefits package, including:
- Industry-leading compensation and bonus program
- Comprehensive health plans, employer contribution HAS for yourself and dependents, and variety of supplemental benefit plans
- 401k with annual employer match after 12 months
- Employer-paid life insurance throughout employment
- Paid vacation starting at 2 weeks per year, paid holidays, and 24 hours of paid sick time renewed yearly
- Education Assistance Program (EdAP) for hospitality-related education growth and Employee Assistance Program (EAP) for work-life balance support
- Management Referral Program with a $4,000 payout for qualifying management positions
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