Front-of-House Operations Manager

9 hours ago


Burbank, California, United States Verdugo Restaurant Corporation Full time
Fine Dining Expertise

Castaway, a renowned upscale restaurant in Burbank, CA, is seeking an experienced Service Director to lead our front-of-house operations. As a key member of our team, you will be responsible for delivering exceptional customer experiences, managing service staff, and maintaining a clean and organized dining area.

Role Overview

The ideal candidate will possess at least 3 years of experience in high-volume, upscale restaurant management, excellent communication, leadership, and problem-solving skills. Key responsibilities include:

  • Overseeing front-of-house operations, ensuring exceptional customer service and a clean dining area
  • Collaborating with the kitchen staff to ensure timely and accurate food delivery and resolving customer complaints
  • Mentoring and coaching team members to deliver 5-Star experiences
  • Developing and implementing policies and procedures to improve service quality and efficiency
Benefits Package

We offer a comprehensive benefits package, including:

  • Industry-leading compensation and bonus program
  • Comprehensive health plans, employer contribution HAS for yourself and dependents, and variety of supplemental benefit plans
  • 401k with annual employer match after 12 months
  • Employer-paid life insurance throughout employment
  • Paid vacation starting at 2 weeks per year, paid holidays, and 24 hours of paid sick time renewed yearly
  • Education Assistance Program (EdAP) for hospitality-related education growth and Employee Assistance Program (EAP) for work-life balance support
  • Management Referral Program with a $4,000 payout for qualifying management positions


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