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Senior Customer Success Leader

2 months ago

Herndon, Virginia, United States Deltek Full time
Position Overview

As a Senior Customer Success Leader, you will play a pivotal role in managing our esteemed GovCon clientele, focusing on enhancing customer loyalty and achieving team objectives.

Key Responsibilities
  • Manage and nurture existing relationships with Deltek GovCon clients, emphasizing retention and satisfaction.
  • Facilitate the renewal of services and subscriptions while promoting the usage and adoption of the Deltek product suite.
  • Explore opportunities for additional offerings and expansion of current services.
  • Oversee implementations, conversions, and upgrades throughout the client lifecycle.
  • Articulate the features and benefits of Deltek solutions, providing tailored recommendations to meet specific client needs.
  • Establish a trusted advisor relationship with clients, ensuring alignment of Deltek's actions with their business strategies.
  • Conduct regular account reviews to share best practices and insights.
  • Utilize proficient sales techniques to optimize closure rates and streamline sales cycles.
  • Provide consistent reporting on account status, challenges, forecasts, and activities.
  • Collaborate effectively with various departments, including Sales, Services, Support, Business Operations, Legal, and Finance.
  • Proactively monitor and report on customer engagement and success metrics.
  • Deliver solutions to critical client issues, applying insights to the Deltek Suite.

Qualifications
  • Exceptional sales and listening abilities to extract valuable information from clients, generate interest, and close deals.
  • Strong interpersonal skills, adaptable to diverse situations and personalities.
  • Self-driven and proactive team player, efficient in time management and knowledge sharing.
  • Excellent verbal and written communication skills for remote sales and internal collaboration.
  • Organizational proficiency and technological competence for effective customer and business tracking.
  • Experience working within a motivated team to deliver a world-class client experience.
  • Familiarity with Microsoft Word, Excel, Outlook, Salesforce, and Gainsight.
  • Willingness to travel as required.

Compensation and Benefits

The compensation package for this role is competitive and reflects various factors, including location, expertise, and experience. Additional rewards may be available based on performance.

Employees enjoy a comprehensive benefits package, including healthcare options, a 401(k) plan with company matching, paid time off, wellness programs, disability coverage, life insurance, and tuition reimbursement.


Equal Opportunity Statement

Deltek, Inc. is an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected veteran status.


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