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Guest Experience Ambassador

2 months ago

Olathe Kansas, United States Residence Inn by Marriott Kansas City Olathe Full time
Job Summary

We are seeking a highly skilled Guest Experience Coordinator to join our team at Residence Inn by Marriott Kansas City Olathe. As a key member of our front desk team, you will be responsible for ensuring that our guests have an exceptional experience during their stay.

Key Responsibilities
  • Supervise the Guest Experience Index: Analyze trends and ensure consistent communication of results to drive improvements.
  • Communicate with Departments: Collaborate with all departments to ensure quality guest experience and resolve concerns expeditiously.
  • Monitor Guest Feedback: Regularly check and follow up on guest reviews and feedback to identify areas for improvement.
  • Recommend Improvements: Make recommendations to enhance the guest experience and implement changes as necessary.
  • Ensure Compliance: Comply with Marriott guidelines and ensure all internal communications are on brand.
Requirements
  • Excellent Communication Skills: Possess excellent verbal and written communication skills to effectively interact with guests and team members.
  • Computer Skills: Have excellent computer skills to manage front desk operations and guest data.
  • Front Office Experience: Have a minimum of two years of experience in the hotel industry, with front office experience being beneficial.
  • Education: High school or equivalent education required, with a Bachelor's Degree preferred.
Work Environment

The Guest Experience Coordinator will work in a fast-paced front desk environment, requiring the ability to stand for extended periods, walk, push, lift up to 25 pounds, bend, and reach. The work schedule may vary and include working on holidays, weekends, and alternate shifts.