Guest Services Ambassador Overnight

5 days ago


Kansas City, Missouri, United States Aparium Hotel Group Full time
Position Overview

We are seeking a skilled Guest Services Ambassador to join our team at the Crossroads Hotel in Kansas City, MO. As a key member of our hotel staff, you will be responsible for providing exceptional guest experiences and ensuring that our guests feel welcome and valued.

Responsibilities
  • Provide personalized service to guests, responding to their needs and resolving any issues in a timely and professional manner.
  • Work collaboratively with other hotel staff to ensure seamless guest experiences.
  • Stay up-to-date on hotel services and amenities, and be able to provide recommendations to guests.
  • Participate in ongoing training and development to enhance your skills and knowledge.
  • Contribute to a positive and inclusive work environment, upholding the values of Aparium Hospitality Services.
What We Offer
  • Paid vacation, sick time, and holidays.
  • 50% off food when dining as a guest and reduced room rates for sister hotels.
  • Medical, dental, vision, and pet insurance at an affordable group rate.
  • Paid time off to volunteer for community causes.
  • A strong sense of belonging through diversity, equity, and inclusion.
  • Rated one of Kansas City Business Journal's 2023 Best Places to Work.
  • Work in the #9 best City Hotel in US, Top 500 Hotels in the World, and #13 Hotel Brand in the World, as awarded by Travel + Leisure Magazine 2021.
About Us

Aparium Hospitality Services is a community-driven hotel that values what people bring to the team. We are committed to creating an equitable and inclusive environment, and sense of belonging for all employees. We do not discriminate and believe every individual should be proud of who they are, where they come from, and take pride in who we serve.

Requirements
  • A perfectionist by nature, with a focus on delivering exceptional guest experiences.
  • A genuine and polished individual, with an aversion to bland service.
  • A willingness to venture outside of the norm and do things differently.
  • An obsession with details and presentation, striving to create an experience that surprises and inspires.


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