Sales Support Specialist

1 week ago

Naples, Florida, United States Johnstone Supply Full time

Johnstone Supply - Corporate

COUNTER SALES ASSOCIATE

The Counter Sales and Service Specialist plays a crucial role within our branch sales team, dedicated to assisting customers in locating the necessary parts and equipment with prompt, courteous, and professional service. Ideal candidates will demonstrate a strong willingness to learn about industry products and services, engaging effectively with customers to understand their requirements and confidently provide dependable solutions.

Key Responsibilities

Customer Service Duties

  • Responds to incoming calls and warmly welcomes customers visiting the store, managing multiple inquiries simultaneously while maintaining a professional demeanor.
  • Guides customers in their product choices by asking insightful questions and actively listening to identify their needs, while also assisting with troubleshooting and addressing technical inquiries.
  • Utilizes various resources, including point-of-sale systems, catalogs, and online tools, to research and source products for customers.
  • Processes sales orders accurately in the point-of-sale system and manages customer returns and warranty claims in accordance with company policies.
  • Ensures timely follow-up on customer requests for information, quotes, and delivery timelines, proactively communicating any potential delays.
  • Builds and nurtures strong relationships with customers, recognizing regular patrons by name.
  • Maintains the showroom's cleanliness and organization through effective stocking and display management.
  • Addresses customer complaints and disputes promptly and professionally, balancing customer satisfaction with business needs.

Sales Responsibilities

  • Prepares and issues sales quotes in line with company standards, following up to secure sales.
  • Educates customers about the diverse range of products available and the advantages of choosing Johnstone Supply.
  • Enhances customer satisfaction and store profitability by recommending additional products and promotions that may interest customers.
  • Identifies and communicates sales leads to outside sales staff and management.
  • Promotes surplus and discounted inventory to customers to maintain optimal stock levels.

General Responsibilities

  • Stays informed about new and existing products by participating in training and studying relevant catalogs and resources.
  • Assists with receiving, shipping, and general warehouse operations.
  • Maintains organized records and completes all transactions accurately and promptly.
  • Contributes to the overall success of the team by offering assistance beyond assigned responsibilities.

Qualifications and Skills

  • High School Diploma or G.E.D. with a minimum of two years of relevant experience in the HVAC/R industry, or an equivalent combination of education and experience.
  • Demonstrated ability to provide consistent, professional customer service.
  • Strong multitasking skills with the ability to prioritize customer needs effectively.
  • Problem-solving abilities to understand and address customer requirements.
  • Proven sales strategies and techniques with a focus on building long-term customer relationships.
  • General knowledge of HVACR products and industry practices.
  • Proficient in using point-of-sale systems and web-based tools for product research.
  • Ability to work collaboratively in a team environment and independently with minimal supervision.

Work Environment

We offer competitive compensation, including salary, retirement savings plans, paid time off, opportunities for advancement, and a supportive professional atmosphere.

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