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Technical Support Specialist

2 months ago

Naples, Florida, United States Hammer IT Consulting, Inc. Full time
Technical Support Specialist at Hammer IT Consulting, Inc.

Are you proficient in providing technical assistance and seeking a fresh challenge? Hammer IT Consulting, Inc. is on the lookout for a talented Technical Support Specialist to become part of our team as an Independent Contractor. In this role, you will be tasked with delivering troubleshooting, technical assistance, and user training for a variety of client systems. If you possess a solid IT foundation and have a passion for resolving issues, we would like to connect with you.

Key Responsibilities:

  • Diagnose and rectify hardware, software, and network complications
  • Install and configure operating systems on both Windows and Macintosh platforms
  • Engage with a diverse range of software applications
  • Implement IT security measures, including firewalls, routers, and access points
  • Educate end-users on system functionalities and application usage
  • Administer network systems and manage cabling
  • Collaborate with vendors and software developers to resolve technical issues
  • Enhance system performance and capabilities

Requirements:

  • Bachelor's degree in Computer Science or a related discipline is preferred
  • A minimum of 2 years of experience in a networking environment
  • Possession of major certifications such as Microsoft MCSA or Cisco CCNA
  • Exceptional problem-solving abilities and a customer-centric approach
  • Capability to work autonomously as well as part of a team
  • A valid driver's license and access to a vehicle are necessary
  • Strong communication and organizational skills
  • Adept at learning quickly and managing multiple tasks

Hammer IT Consulting, Inc. is committed to fostering an inclusive and diverse workplace. Join us in delivering exceptional IT support to our clients.