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Bakery Training Coordinator

2 months ago

Honolulu, Hawaii, United States Whole Foods Market Full time

Job Overview
In addition to primary responsibilities, the Bakery Team Development Specialist plays a crucial role in fostering engagement, productivity, and retention of new team members by organizing and delivering effective training tailored to their specific roles.

This position collaborates closely with Team Leadership, the Store Trainer, Team Member Services Generalists, and other qualified team members to ensure a seamless training experience.

The Bakery Team Development Specialist is responsible for the efficient and timely completion of New Member Connections and supports various training initiatives, including Operational Learning Pathways, Compliance, Occupational Safety, Food Safety, Product Knowledge, and Customer Service.

As a role model, this individual maintains a positive image and exemplifies customer-focused service.


Key Responsibilities

Responsibilities Specific to the Bakery Team Development Specialist
1. Ensure that both new and ongoing training programs for the bakery department are effectively delivered and completed.
2. Adhere to training deadlines and objectives.
3. Coordinate with Team Leaders and the Store Trainer to schedule training for new members during their initial shifts.
4. Communicate regularly with new members, Team Leadership, and the Store Trainer regarding the status of New Member Connections.
5. Facilitate operational training specific to the bakery team, including team-specific learning pathways and program rollouts.
6. Attend scheduled Team Trainer meetings.
7. Model and enforce food safety, sanitation, and occupational safety practices.
8. Train all team members on customer service standards and provide constructive feedback.
9. Educate team members on new products, their unique features, sales strategies, and placement within the department.
10. Maintain proper care and use of all bakery equipment and personal protective equipment (PPE).
11. Complete the Team Trainer Operational Learning Pathway and other assigned training modules.
12. Stay informed about the Store Training Roles Handbook and engage with all communication platforms.
13. Organize, track, report, and maintain accurate training records using Whole Foods Market's learning systems.

Responsibilities Applicable to All Positions
1. Arrive at the workstation punctually, appropriately groomed, and dressed according to company policy; fulfill all scheduled shifts and attend required training sessions and meetings.
2. Provide exceptional customer service, addressing customer needs promptly and effectively while modeling suggestive selling techniques.
3. Maximize sales potential through proper procedures for preparing, storing, rotating, stocking, and merchandising products.
4. Ensure compliance with established procedures, including Health and Sanitation, Weights and Measures, and Safe Work Practices.
5. Maintain a clean and sanitary working and shopping environment; ensure equipment meets cleanliness and safety standards.
6. Perform opening, mid, and closing duties as assigned; verify accuracy of signage and pricing.
7. Report safety hazards and violations immediately.
8. Perform additional duties as assigned by leadership.

Essential Skills

Skills Specific to the Bakery Team Development Specialist
1. Comfortable speaking to both small and large groups and inspiring others.
2. Capable of teaching in a constructive and positive manner.
3. Proficient in general computer skills and basic software applications (e.g., MS Office Suite).
4. Familiarity with Whole Foods Market's learning systems.

Skills Applicable to All Positions
1. Strong communication skills and a willingness to collaborate as part of a team.
2. Ability to convey information clearly and respectfully to team members, customers, and vendors.
3. Commitment to meeting customer service expectations in all interactions.
4. Ability to follow directions and procedures; effective time management and organizational skills.
5. Passion for high-quality foods and the mission of Whole Foods Market.
6. Strong work ethic and ability to thrive in a fast-paced environment with a sense of urgency.
7. Understanding of and compliance with Whole Foods Market's quality goals.

Experience
Minimum of 6 months of experience at Whole Foods Market or equivalent retail training experience.

Physical Requirements/Working Conditions
1. Must be able to lift up to 50 pounds.
2. Standing/walking for 6-8 hours during an 8-hour workday.
3. Ability to perform motions such as bending, twisting, squatting, and reaching.
4. Exposure to FDA-approved cleaning chemicals and varying temperatures (freezers, refrigerators, and warm environments).
5. Flexibility to work nights, weekends, and holidays as needed.
6. Proficient in using tools and equipment, including box cutters and electric pallet jacks.

Note:
This document serves as a general summary of essential responsibilities for the position and is not exhaustive. Duties and responsibilities may vary based on business conditions and departmental needs.