Front Desk Supervisor
3 weeks ago
Job Summary:
We are seeking a highly skilled and experienced Supervisor Front Desk to join our team at The Lodge in Sonoma. As a key member of our front office team, you will be responsible for ensuring an efficient and excellent operation that provides exceptional service to our guests.
Responsibilities:
- Supervise and train front desk staff to ensure a high level of service and hospitality is provided to guests.
- Resolve customer issues and complaints in a timely and efficient manner.
- Process guest check-ins and check-outs, and maintain accurate records.
- Manage cash transactions and maintain a high level of cash handling accuracy.
- Provide exceptional customer service and respond to guest inquiries in a professional and courteous manner.
- Operate PBX equipment and assist with guest communications.
- Maintain a clean and organized front desk area, and ensure that all equipment and supplies are in good working order.
Requirements:
- High school education or equivalent experience.
- 1+ years of experience in a related position, preferably in the hospitality industry.
- Excellent communication and customer service skills.
- Ability to work in a fast-paced environment and multitask effectively.
- Basic math skills and knowledge of cash handling procedures.
Working Conditions:
This position requires prolonged standing and frequent communication with guests. The work environment is indoor, climate-controlled, and under fluorescent lighting.
Salary: $26.78 per hour.
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