Hotel Guest Services Associate

7 days ago


Sonoma, California, United States Four Sisters Inns Full time
Job Summary

We are seeking a highly skilled and enthusiastic Guest Services Associate to join our team at Four Sisters Inns. As a key member of our front desk team, you will be responsible for providing exceptional customer service to our guests, ensuring their stay is memorable and enjoyable.

Key Responsibilities
  • Foster a warm and welcoming environment for all guests and team members, providing a high level of service and attention to detail.
  • Provide excellent customer service to all guests throughout their stay, being ready, willing, and genuinely happy to help at all times.
  • Offer personalized recommendations to enhance their stay, including promoting upsell packages, making local recommendations, and assisting with reservations and appointments as needed.
  • Manage calls and arrivals efficiently, answering questions, providing information, and resolving any issues that may arise.
  • Work collaboratively with fellow team members to ensure seamless service and a positive guest experience.
Requirements
  • Proven experience in providing exceptional customer service, with a passion for helping others and a strong work ethic.
  • Knowledge of the local area, including restaurants, wineries, shops, and activities, to provide personalized recommendations to guests.
  • Ability to thrive in a fast-paced environment, adapting to changing situations and priorities with ease.
  • Excellent communication skills, with the ability to communicate effectively with guests and team members in a professional and respectful manner.
About Four Sisters Inns

Four Sisters Inns is a collection of 17 boutique inns and small hotels located in California's most desirable destinations. We are committed to fostering a culture that values our employees, guests, and investors, and we offer a range of benefits and opportunities for growth and development.

We are an equal opportunity employer and celebrate diversity and inclusion in the workplace. If you are a motivated and enthusiastic individual who is passionate about providing exceptional customer service, we encourage you to apply for this exciting opportunity.



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