Front Office Agent

4 weeks ago


Sonoma, United States AccorHotel Full time

As Front Desk Agent at Fairmont Sonoma Mission Inn and Spa you will be the first point of contact for our valued guests creating a warm and welcoming experience from the moment they arrive. If you have a passion for hospitality excellent communication skills and a dedication to delivering exceptional service this could be the perfect role for you

include the following:

  • Warmly and professionally greet and welcome guests
  • Efficiently handle checkin and checkout procedures maintaining accuracy and attention to detail
  • Knowledgeable of resort facilities services and hours of operations
  • Knowledgeable of all guestrooms and suites
  • Promptly respond to guest inquiries and requests providing information about hotel facilities services and local activities
  • Provide accurate information and remain courteous during all guest interactions
  • Promote our loyalty program
  • Promote hotel facilities looking for opportunities to enhance a guests stay through upselling
  • Perform cashier audit completely and accurately.
  • Cash handling activity and house bank agreement.
  • Familiar with daily events times and locations within the hotel
  • Work closely and efficiently with Valet/Parking and Housekeeping to ensure smooth arrival and departure of guests.
  • Maintain a clean and professional attire and be well groomed in accordance with SMI policies.
  • Be punctual and have excellent attendance.
  • Maintain a safe working environment and follow safety policies and procedures.
  • Follow departmental procedures policies and service standards
  • All other duties as assigned by your direct supervisors

Current hourly rate of $23.00


Qualifications :

QUALIFICATIONS

  • The ideal candidate should be able to demonstrate problemsolving skills and the ability to deescalate conflicts.
  • To perform this job successfully an individual must be able to perform each essential duty satisfactorily. 
  • The requirements listed below are representative of the knowledge skill and/or ability required. 
  • Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
  • Open availability so set days off Must be available weekends/ Holidays/ mornings/ Nights 
  • Customer service experience a plus
  • Excellent written and verbal communication skills
  • Computer knowledge
  • Cash handling

.


Remote Work :

No


Employment Type :

Fulltime


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