Financial Aid Coordinator

3 weeks ago


Lafayette, Louisiana, United States Louisiana Community and Technical College System Full time
Job Title: Financial Aid Coordinator

We are seeking a highly organized and detail-oriented Financial Aid Coordinator to join our team at the Louisiana Community and Technical College System. As a key member of our financial aid office, you will provide exceptional service to students and internal/external stakeholders, ensuring a smooth and efficient experience for all.

Key Responsibilities:
  • Provide day-to-day administration and office support, including greeting and assisting visitors, answering phone calls, and responding to emails.
  • Screen routine financial aid inquiries from students, parents, colleagues, and the public, providing assistance or directing calls to the appropriate person.
  • Maintain peak season high phone volume and walk-in guest flow, demonstrating exceptional interpersonal skills to handle sensitive and confidential information situations.
  • Manage and assist with appointment scheduling, maintain calendars, and perform other duties as required.
  • Collect and scan student documents with accuracy and efficiency, maintaining student and department files both electronically and in hard copy.
Requirements:
  • Associate degree from a regionally accredited institution or two years of professionally comparable experience may substitute for the required degree.
  • One year of customer service-related experience.
  • Preferred experience with higher education, policies, and procedures in an administrative leadership office, as well as proficiency with SoLAcc business services and practices.
Benefits:

As a member of the Louisiana Community and Technical College System, SLCC offers an attractive benefits package with a wide variety of options, including retirement, medical insurance, supplemental insurances, Tax Saver Flexible Benefits Plan, holidays, annual and sick leave benefits, and Employee Assistance Program.

Passing a pre-employment criminal background screen is required as a condition of employment. SLCC is an equal opportunity/equal access employer and a State As a Model Employer (SAME) agency that supports improved employment opportunities for individuals with disabilities.



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