Patient Scheduling Coordinator

2 weeks ago


Lafayette, Louisiana, United States Ochsner Health Full time
Job Summary

We are seeking a highly skilled and detail-oriented Patient Scheduling Coordinator to join our team at Ochsner Health. As a Patient Scheduling Coordinator, you will play a critical role in ensuring that patients receive timely and accurate scheduling for their appointments.

Key Responsibilities
  • Complete all appointment scheduling, cancellation, and confirmation requests within scheduling guidelines to provide the first available appointment in conjunction with patient preferences for time, date, and location and documents interactions in the customer relationship management system.
  • Accurately completes basic registration, demographic and insurance information, avoiding duplicate accounts, to ensure timely and accurate payment for services while scheduling appointments.
  • Schedules patient appointments system-wide for providers, including specialty and ancillary services, providing proper prep instructions for ancillary and diagnostic procedures and tests using physician specific and department guidelines.
  • Appropriately addresses patients' emergency/urgent needs utilizing and adhering to the company's Telephone Receptionist Emergency/Suicide Protocol.
  • Processes messages from sources including voice, live chats, patient portals, and texts related to patient and physician requests such as appointments, referrals, prescriptions, and complaints ensuring that all information contained in the message is accurate.
  • Assists with training initiatives for new hires and completes daily work assignments to contribute to contact center metrics and performance expectations, including providing one-call resolution.
  • Adapts behavior to the specific patient population, including but not limited to: respect for privacy, method of introduction to the patient, adapting explanation of services or procedures to be performed, requesting permissions and communication style.
Requirements
  • High school diploma or equivalent.
  • One year of experience in healthcare, customer service, or related field.
  • Preferred: Associate degree in related field, experience in EPIC or other electronic medical record.
Knowledge, Skills, and Abilities
  • Effective verbal and written communication skills and the ability to present information clearly and professionally to diverse range of people using appropriate tone and inflection.
  • Must be proficient with advanced Windows-style applications, various software packages specific to role and keyboard.
  • Interpersonal skills to establish and maintain friendly and cooperative work relationships.
  • Ability to adapt to regional or system changes.
  • Ability to prioritize, organize, and coordinate multiple work assignments in a fast-paced environment.
  • Excellent customer relation skills and ability to maintain a professional demeanor.
  • Ability to utilize multi-functional systems.
  • Demonstrate proficiency in Epic during introductory period.
  • Ability to work collaboratively with other departments and functional areas.
  • Able to multi-task.
  • Able to demonstrate critical thinking skills.
  • Must have transportation to travel to designated organizational facility, as needed.
  • Knowledge of medical terminology.
Physical and Environmental Demands

The physical essential functions of this job include (but are not limited to) the following: Frequently exerting 10 to 20 pounds of force to move objects; occasionally exerting up to 100 pounds of force. Physical demand requirements are in excess of those for sedentary work. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Normal routine involves no exposure to blood, body fluid or tissue and as part of their employment, incumbents are not called upon to perform or assist in emergency care or first aid.

The incumbent has no occupational risk for exposure to communicable diseases.

Because the incumbent works within a healthcare setting, there may be occupational risk for exposure to hazardous medications or hazardous waste within the environment through receipt, transport, storage, preparation, dispensing, administration, cleaning and/or disposal of contaminated waste. The risk level of exposure may increase depending on the essential job duties of the role.



  • Lafayette, Louisiana, United States Franciscan Missionaries of Our Lady Health System Full time

    Job SummaryWe are seeking a highly skilled and detail-oriented Patient Access Coordinator to join our team at Franciscan Missionaries of Our Lady Health System. As a Patient Access Coordinator, you will play a critical role in ensuring that patients receive high-quality care by accurately registering patients, verifying insurance coverage, and collecting...


  • Lafayette, Louisiana, United States SWLA Center for Health Services Full time

    Job SummaryWe are seeking a highly organized and detail-oriented Referral Coordinator to join our team at SWLA Center for Health Services. The successful candidate will be responsible for coordinating patient referrals, ensuring seamless communication between healthcare providers, and maintaining accurate records.Key ResponsibilitiesCoordinate patient...


  • Lafayette, Louisiana, United States Cardiovascular Institute of the South Full time

    Nature of Duties:As a key member of our team, you will perform a variety of medical office duties, including patient check-in/out, appointment scheduling, managing medical records, handling payments, and correspondence. Your excellent communication and customer service skills will be essential in providing a positive experience for our...


  • Lafayette, Louisiana, United States SCL Health Full time

    Job Description:This position is responsible for managing patient accounts, resolving billing issues, and ensuring timely and accurate scheduling and registration activities within Intermountain's policies and procedures.Key Responsibilities:Acts as a team lead to coordinate daily workloads, ensure timely and accurate scheduling and registration activities,...


  • Lafayette, Louisiana, United States Optum Full time

    Unlock Your Potential as a Patient Access RepresentativeAt Optum, we're committed to delivering care that's guided by technology and driven by compassion. As a Patient Access Representative, you'll play a vital role in ensuring that patients receive exceptional care from the moment they step into our facilities.Key Responsibilities:Communicate effectively...


  • Lafayette, Louisiana, United States SCL Health Full time

    Job SummaryWe are seeking a highly skilled Patient Service Representative to join our team at SCL Health's Lafayette Clinic. As a key member of our revenue cycle team, you will play a critical role in ensuring timely and accurate billing, follow-up, and resolution of issues that delay or prevent payment of patient accounts.Key ResponsibilitiesAct as a team...


  • Lafayette, Louisiana, United States Ochsner Health Full time

    Job SummaryOchsner Health is seeking a highly skilled Operations Coordinator to join our team. As a key member of our nursing department, you will be responsible for coordinating clinical operations, managing patient care, and ensuring the delivery of high-quality services.Key ResponsibilitiesCoordinate clinical operations on the unit, ensuring seamless...

  • Program Scheduler

    2 weeks ago


    Lafayette, Louisiana, United States BrightSpring Health Services Full time

    Job SummaryWe are seeking a skilled Program Scheduler to join our team at ResCare Community Living. As a key member of our operations team, you will be responsible for managing and coordinating the delivery of services to individuals with intellectual and developmental disabilities.Key ResponsibilitiesDirect and manage the coordination and service delivery...

  • LPN Care Coordinator

    4 weeks ago


    Lafayette, Louisiana, United States Ochsner Health Full time

    Job SummaryOchsner Health is seeking a skilled LPN Care Coordinator to join our team. As a key member of our healthcare team, you will play a vital role in providing high-quality patient care and ensuring seamless coordination of services.Key ResponsibilitiesAssist in data collection and implementation of healthcare services to optimize patient...

  • Program Scheduler

    2 weeks ago


    Lafayette, Louisiana, United States BrightSpring Health Services Full time

    Job SummaryWe are seeking a skilled Program Scheduler to join our team at ResCare Community Living. As a key member of our operations team, you will be responsible for managing and coordinating the delivery of high-quality services to individuals with intellectual and developmental disabilities.Key ResponsibilitiesDirect and manage the coordination and...


  • Lafayette, Louisiana, United States SWLA Center for Health Services Full time

    Job SummaryWe are seeking a highly skilled and detail-oriented Patient Access Registrar to join our team at SWLA Center for Health Services. As a Patient Access Registrar, you will play a critical role in ensuring the smooth operation of our front desk and registration processes.Key ResponsibilitiesGreet patients and visitors in a professional and welcoming...


  • Lafayette, Louisiana, United States Acadia Healthcare Full time

    Job SummaryAcadia Healthcare is seeking a highly skilled Admissions Specialist to join our team. As an Admissions Specialist, you will play a critical role in facilitating the admissions process for incoming patients, ensuring seamless transitions and optimal care delivery.Key ResponsibilitiesAdmissions and Assessment: Facilitate admissions and assessment...


  • Lafayette, Louisiana, United States Hulin Health LLC Full time

    Job Title: Front Desk ReceptionistJob Summary:We are seeking a highly motivated and detail-oriented Front Desk Receptionist to join our team at Hulin Health LLC. As a Front Desk Receptionist, you will be the first point of contact for patients and will be responsible for providing exceptional customer service, managing patient records, and ensuring a smooth...


  • Lafayette, Louisiana, United States Acadia Healthcare Full time

    {"title": "Admissions Specialist", "description": "Key ResponsibilitiesAs an Admissions Specialist at Acadia Healthcare, you will play a critical role in facilitating the admissions and assessment processes for incoming patients. Your expertise will ensure seamless transitions and effective communication with patients, families, and healthcare...


  • Lafayette, Louisiana, United States Franciscan Missionaries of Our Lady Health System Full time

    Job OpportunityWe are seeking a skilled Medical Assistant to join our team at Franciscan Missionaries of Our Lady Health System. As a Clinical Care Partner, you will play a vital role in coordinating patient care and ensuring the highest level of service.Key Responsibilities• Coordinate pre-visit patient care according to established standards and...


  • Lafayette, Louisiana, United States Franciscan Missionaries of Our Lady Health System Full time

    Job SummaryWe are seeking a highly skilled Patient Access Representative to join our team at the Franciscan Missionaries of Our Lady Health System. As a key member of our healthcare team, you will be responsible for accurately registering patients in our electronic medical record system, ensuring seamless patient flow, and providing exceptional customer...

  • Patient Navigator RN

    1 month ago


    Lafayette, Louisiana, United States Ochsner Clinic Foundation Full time

    Job SummaryWe are seeking a highly skilled and compassionate Registered Nurse to join our team as a RN Care Coordinator. In this role, you will serve as a liaison and communicator between patients, caregivers, healthcare providers, and multi-disciplinary team members. Your primary responsibility will be to facilitate smooth transitions between care settings,...


  • Lafayette, Louisiana, United States VieMed Full time

    Job SummaryWe are seeking a highly skilled Bilingual Patient Relations Specialist to join our team at VieMed. As a key member of our customer service team, you will be responsible for providing exceptional support to our patients and referral sources.Key ResponsibilitiesAnswer inbound calls and respond to patient inquiries in a timely and professional...


  • Lafayette, Louisiana, United States The Joint Chiropractic Full time

    Job SummaryWe are seeking a highly motivated and customer-focused individual to join our team as a Front Desk Coordinator at The Joint Chiropractic. As a key member of our front office team, you will be responsible for providing exceptional patient care and support to our members and patients.Key ResponsibilitiesCustomer ServiceProvide warm and welcoming...


  • Lafayette, Louisiana, United States American Renal Management LLC Full time

    About the RoleWe are seeking a highly skilled and compassionate Patient Care Technician to join our team at American Renal Management LLC. As a PCT, you will play a vital role in providing high-quality patient care to individuals suffering from End Stage Renal Disease (ESRD).Key ResponsibilitiesMonitor patients before, during, and after dialysis treatment,...