General Manager

11 hours ago


El Segundo, California, United States Dnata Full time
Job Title: General Manager

Job Summary:

We are seeking an experienced and dynamic General Manager to lead our LAX facility, which is one of our largest facilities at dnata Catering North America. As the General Manager, you will be responsible for overseeing the operations of our aviation catering unit, ensuring the smooth and efficient functioning of the facility.

Key Responsibilities:

  • Oversee the overall operation of the facility, including operations, quality, and purchasing, to meet or exceed requirements.
  • Maintain successful profit and loss financials and ensure the attainment of budget commitments.
  • Identify areas of opportunity and execute cost savings plans to achieve budget targets.
  • Continuously improve quality levels by monitoring plans and audits to exceed company, customer, and regulatory requirements.
  • Ensure compliance with all dnata Food Safety Standards, i.e., HACCP, SSOP, GMP, and all regulatory audits.
  • Develop and lead a cohesive team committed to high-performance levels and continuous improvement.
  • Ensure proper staff allocation to maximize efficiency in all departments.
  • Monitor production departments to maintain exceptional quality standards and maximum efficiency.
  • Oversee all quality aspects of the operations process to ensure adherence to relevant requirements.
  • Build and maintain excellent working relationships with department heads and represent the facility in all external communications.
  • Ensure the effective development, implementation, and evaluation of policies and procedures.
  • Ensure compliance with all airlines, airports, ports, and other applicable rules/regulations.
  • Participate in establishing policies and procedures.
  • Track and report key functional metrics to reduce expenses and improve effectiveness.
  • Partner with stakeholders to ensure clear requirements documentation.
  • Perform cost and scenario analysis, and benchmarking.
  • Monitor and forecast upcoming levels of demand.
  • Assess, manage, and minimize risks related to labor laws, OSHA, dnata Food Safety policies and other external regulations.
  • Create an annual business plan and participate in monthly and annual budgeting.
  • Monitor and improve the unit's economic and operating performance, taking corrective actions if necessary.
  • Ensure work methods align with company standards and customer contracts.
  • Optimize processes and implement continuous improvement initiatives.
  • Ensure compliance with safety, health, environmental, and quality guidelines.
  • Guide, motivate, and develop subordinate employees within the Human Resources Policy.

Requirements:

  • Bachelor's degree required; Associate degree (A.A.) from two-year College or technical school; with 7 years Inflight Catering experience or equivalent combination of education and experience.
  • Inflight catering experience is required.
  • Successful track record in leading an airline catering unit, preferably with extensive experience managing international airline accounts.
  • Experience in the budgeting process and managing an operating plan.
  • Manufacturing experience and/or food processing industry knowledge is a plus.
  • Working knowledge of HACCP and FDA compliance.
  • Proficiency in Microsoft Office suite.
  • Strong leadership, project management, and process improvement skills.
  • Time management skills and ability to meet performance requirements.
  • Minimum of 3-4 years of broad-based Operations Management experience.
  • Financial management and leadership skills.
  • Effective employee relations skills.
  • Ability to solve quality-related problems and drive continuous improvement.
  • Strong focus on safety and compliance.
  • Flexible and adaptable to a fast-paced environment.
  • Passion for high-end cuisine and exceptional service.
  • Meticulous attention to detail and data-driven mindset.
  • Excellent interpersonal and communication skills.

Competencies:

We are looking for individuals who embody our core competencies: Delivering, Drive, Open to Opportunity, Business Thinking, Collaborate, Engaging Others, Provide Direction, Developing Talent, and Demonstrated Values.

Diversity Matters:

We believe that diversity and inclusion are fundamental to creating a strong workplace and community. At dnata, we welcome everyone and are committed to nurturing your talent with mentoring, volunteer, and professional development opportunities.


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