Customer Care Representative

2 weeks ago


Glen Allen, Virginia, United States Patient First Full time
Key Responsibilities:
  • Manage both incoming and outgoing communications promptly, ensuring exceptional customer service and precise information tailored to the needs of each caller.
  • Engage in verbal and written correspondence with patients, clients, insurance providers, and other stakeholders involved in delivering occupational health services.
  • Maintain a courteous and professional demeanor in all interactions.
  • Address customer inquiries and requests thoroughly and promptly.
  • Immediately address any issues related to the Health Insurance Portability and Accountability Act (HIPAA) and notify the relevant parties as necessary.
  • Establish new Industrial Client (IC) accounts, verifying that all required information is accurate and complete, and update account details as needed.
  • Report results and discrepancies from drug screening collections accurately and in a timely manner as instructed.
  • Complete all assigned reporting and review requirements accurately and promptly.
  • Process all incoming and outgoing departmental mail daily to ensure seamless communication.
  • Maintain open communication channels with all branches of the department.
  • Utilize, operate, and maintain office equipment as trained.
Qualifications:
  • Must be at least 18 years old.
  • Strong written and verbal communication skills are essential.
  • Ability to manage all phone interactions with professionalism and efficiency while upholding high-quality standards.
  • Capability to prioritize and manage multiple tasks effectively.
  • Familiarity with Occupational Health services, particularly Workers' Compensation, is preferred.
  • Proficient in computer usage, including Microsoft Word and Excel.
  • Basic mathematical and analytical/problem-solving abilities are required.
  • Self-motivated individual with the capacity to work independently and meet productivity targets.
  • Must be able to sit for extended periods (4-7 hours at a time).
  • Willingness to adapt work schedule to meet departmental service level requirements.


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