Pet Care Customer Service Specialist

2 weeks ago


Glen Allen, Virginia, United States Holiday Barn Full time


As a Pet Care Customer Service Specialist, you will play a vital role in fostering and nurturing positive connections with our beloved animal guests and their owners. Each day presents numerous opportunities to assist clients in selecting the most suitable services for their pets, engaging in enjoyable activities, enhancing their pets' appearance, and arranging for their stays.

We understand that direct interaction with customers is essential, but being proactive in anticipating their calls and potential needs is equally crucial.


Holiday Barn operates as a bustling pet resort, allowing you to engage with a variety of customers regarding their pets on a daily basis.

Candidates for this role should be adept at managing multiple phone lines in a professional and compassionate manner. We represent Holiday Barn through our telephone interactions, in-person meetings, facility tours, and even at pet-related events. As a Pet Care Customer Service Specialist, you will be an integral part of our team, embodying our company's values and enhancing the overall brand experience.

PREFERRED QUALIFICATIONS
• Excellent communication abilities

• Previous experience in a customer service or call center setting is advantageous

• A passion for engaging with people and their pets

• Basic knowledge of the pet industry - while we don't expect expertise in every breed, some familiarity is beneficial.

• Flexibility - as a pet boarding facility, candidates must be prepared to work on weekends and major holidays.

• Proficiency in Microsoft 365.

This position can be offered as either full-time or part-time, depending on the applicant's availability.

Our facilities operate from 7:00 am to 7:00 pm on weekdays, 7:00 am to 6:00 pm on Saturdays, and 9:00 am to 6:00 pm on Sundays; we require phone coverage during all these hours.

Holidays are included.


Full-time employees may qualify for access to company-sponsored medical, dental, and vision insurance, company-paid life and long-term disability insurance, along with generous paid time off.

Part-time positions, or those with less than 30 hours weekly, start at $13/hr. Full-time roles begin at $15/hr, with an additional $2 per hour increase for weekend shifts.

This workplace can be moderately physically demanding.

Candidates should be capable of lifting and pushing up to 50lbs, standing for extended periods, and performing tasks such as bending, stooping, reaching, and stretching, along with the ability to assist in moving pets within the facility.

The environment is characterized by high noise levels due to barking dogs and equipment.

Holiday Barn maintains a drug-free workplace and is an equal opportunity employer.

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