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Bilingual Customer Service Representative

4 weeks ago


Pawtucket, Rhode Island, United States Sherwin-Williams Full time
About the Role

We are seeking a highly skilled and multilingual Customer Service Representative to join our team at Sherwin-Williams. As a key member of our customer-facing team, you will be responsible for providing exceptional service to our customers, answering their questions, and resolving any concerns they may have.

Key Responsibilities
  • Provide excellent customer service to customers in person and over the phone
  • Determine customer needs and present appropriate products and services
  • Build trust relationships with wholesale and retail customers
  • Process sales transactions accurately and consistently
  • Meet sales goals and maintain precise work order files
  • Pull products from the sales floor or warehouse and tint and mix products as needed
  • Stock shelves and set up displays, clean store equipment, and load/unload delivery trucks
  • Assist in making deliveries and maintain in-stock and presentable condition assigned areas
  • Remain knowledgeable on products offered and discuss available options
  • Comply with inventory control procedures and suggest ways to improve sales
Requirements
  • Must be at least 18 years of age and legally authorized to work in the country of employment
  • Must be able to read, write, comprehend, and communicate in English and Spanish
  • Must be able to lift and carry up to 50 lbs. frequently and up to 70 lbs. on occasion
  • Must be willing to work all scheduled hours, including evenings and weekends
Preferred Qualifications
  • Valid, unrestricted Driver's License
  • High School diploma or GED
  • At least one year of experience working in a delivery, retail, or customer service position
  • Previous work experience selling paint and paint-related products
  • Previous work experience operating tinting and mixing equipment
About Us

At Sherwin-Williams, we believe in careers that grow with you. We provide opportunities to explore your curiosity and drive us forward. We value the unique talents and abilities from all backgrounds and characteristics. All qualified individuals are encouraged to apply, including individuals with disabilities and Protected Veterans.

We are proud to be an Equal Employment Opportunity/Affirmative Action employer committed to an inclusive and diverse workplace. All qualified candidates will receive consideration for employment and will not be discriminated against based on race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, pregnancy, genetic information, creed, marital status, or any other consideration prohibited by law or by contract.