Customer Service Representative
7 days ago
Pet Food Experts Inc is seeking a highly skilled Customer Service Representative to join our team. As a key member of our customer-facing team, you will be responsible for providing exceptional service to our retail partners, vendors, and sales team.
Key Responsibilities:
- Resolve customer issues efficiently and effectively
- Build and maintain strong relationships with retailers and vendors
- Communicate transportation and operational changes and concerns
- Manage open orders, show orders, and provide product availability
- Coordinate forecasting and serve as the primary point of contact for retailers, vendors, and sales team
- Ensure complete retailer satisfaction by anticipating and meeting customer needs and demands
Requirements:
- High School Education or equivalent required, college degree a plus
- Minimum One year experience in a customer-facing role with demonstrated problem-solving abilities
- Prior Call center experience, a plus
- Prior experience with a CRM platform a plus
- Prior industry product knowledge, a plus
- Demonstrate decision-making skills with limited supervisory input
- Work in an environment where individuals take accountability for impact to the company's performance
- Excellent planning, multitasking, and organizational skills
What We Offer:
- Full benefits package (medical, dental, and vision), PTO, 401(k) match
- Paid Holidays
- Paid parental leave
- Pet perks product discounts
- Hybrid schedule
Pet Food Experts Inc is an equal opportunity employer. We do not discriminate in employment on account of race, color, religion, national origin, citizenship status, ancestry, age, sex (including sexual harassment), sexual orientation, marital status, physical or mental disability, military status, or unfavorable discharge from military service.
All offers of employment are contingent upon passing a required criminal background check.
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