Customer Service Ambassador

6 days ago


Pawtucket, Rhode Island, United States Planet Professional Full time

Customer Service Ambassador

Key Responsibilities:

  • Deliver exceptional service to internal team members and external clients through various tasks.
  • Handle customer calls and promptly resolve issues.
  • Assist with account reconciliation, prepare reports and invoices, and process new accounts and orders.
  • Make outbound calls to gather information or provide follow-up to resolve customer concerns.

Requirements:

  • 1+ years of customer service experience.
  • High School Diploma/GED; bachelor's degree preferred.

Preferred Qualifications:

  • Experience with managing heavy inbound and outbound calls and transferring calls.
  • 3+ years of business-to-business account support.
  • Proficiency in Microsoft Office (Word, Excel, Outlook) and internet/intranet usage.
  • Experience in proofreading and editing documents.


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