Customer Service Ambassador
6 days ago
Customer Service Ambassador
Key Responsibilities:
- Deliver exceptional service to internal team members and external clients through various tasks.
- Handle customer calls and promptly resolve issues.
- Assist with account reconciliation, prepare reports and invoices, and process new accounts and orders.
- Make outbound calls to gather information or provide follow-up to resolve customer concerns.
Requirements:
- 1+ years of customer service experience.
- High School Diploma/GED; bachelor's degree preferred.
Preferred Qualifications:
- Experience with managing heavy inbound and outbound calls and transferring calls.
- 3+ years of business-to-business account support.
- Proficiency in Microsoft Office (Word, Excel, Outlook) and internet/intranet usage.
- Experience in proofreading and editing documents.
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