Regional Fraud Investigations Supervisor

2 weeks ago

Baltimore, Maryland, United States M&T Bank Full time
Overview:

The role involves the examination of intricate internal and external fraud cases within the designated region. This includes conducting interviews as necessary, meticulously documenting investigative outcomes, and offering recommendations for subsequent actions. It is essential to ensure that cases within the assigned area are researched, documented, and finalized in alignment with departmental, regulatory, and compliance standards.

Key Responsibilities:
  • Execute investigations as part of the Enterprise Security Investigations program, ensuring compliance with regulatory standards.
  • Act as the liaison between Retail Banking, business associates, and local, state, and federal authorities.
  • Provide professional investigative findings in complex, sensitive, and high-risk situations.
  • Utilize both internal and external resources to facilitate investigations as needed.
  • Conduct informational and/or investigative interviews to gather information that confirms facts and supports investigative conclusions.
  • Ensure proper case management and the integrity of case files and investigative data. Analyze investigative information and offer feedback and consultation to enhance business processes.
  • Produce professionally written investigative reports that incorporate all necessary evidence to support findings and identify causal factors for post-incident reviews.
  • Participate in branch meetings to educate retail management and staff on effective measures to prevent, detect, and address theft and fraud at the branch level. Attend management and operations meetings to inform managers and supervisors about safety concerns and effective methods for preventing and detecting theft and fraud. Engage in safety committee meetings to promote a safe environment for employees and customers.
  • Keep upper management informed of any known safety, theft, and fraud issues.
  • Represent the organization in criminal court proceedings and other legal hearings.
  • Uphold and promote the highest ethical standards and conduct.
  • Understand and comply with the organization's risk and regulatory standards, policies, and controls in accordance with the organization's Risk Appetite. Identify risk-related issues that require escalation to management.
  • Foster an environment that supports diversity and reflects the M&T Bank brand.
  • Maintain internal control standards, including the timely implementation of internal and external audit points and addressing any issues raised by external regulators as applicable.
  • Perform other related duties as assigned.
Required Education and Experience:

An Associate's degree in a relevant field and a minimum of 4 years of professional experience, or a combined minimum of 6 years of higher education and/or work experience, including at least 4 years of professional experience.

Basic understanding of evidence handling procedures.

Familiarity with computer hardware and operating systems.

Ability to quickly acquire new technical skills.

Willingness to travel as necessary to fulfill job responsibilities.

Exceptional verbal and written communication skills.

Experience working both independently and collaboratively within a team.

Strong technical writing abilities.

Detail-oriented approach.

Preferred Education and Experience:

A degree in Criminal Justice or Management.

Certifications such as CFE (Certified Fraud Examiner), CAMS (Certified Anti-Money Laundering Specialist), and/or CFCI (Certified Financial Crimes Investigator).

M&T Bank is dedicated to fair, competitive, and market-informed compensation for our employees. The salary range for this position is $66,000 to $111,632.42 annually (USD). The specific compensation for the successful candidate will be determined based on their unique combination of knowledge, skills, and experience.

Location:
Baltimore, Maryland, United States of America

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