Implementation Specialist
3 weeks ago
Join Pattern's Team as an Implementation Specialist
Are you passionate about data, partner success, and taking action to drive business growth? Do you have a strong background in process development, project management, and cross-functional collaboration? If so, we want you to join our team at Pattern, a premier partner for global ecommerce acceleration.
As an Implementation Specialist, you will play a key role in developing and updating processes, creating and maintaining playbooks, and providing training and guidance both internally and externally. You will support expansion efforts and contribute to continuous improvement initiatives across the organization.
Key Responsibilities:- Develop, update, and optimize processes using tools like Asana and Lucid.
- Collaborate with teams to ensure processes align with business objectives and are efficiently implemented.
- Design and maintain comprehensive SOP's for both brand and internal processes.
- Implement and manage continuous feedback programs for internal and external stakeholders.
- Prepare detailed reports for executive leadership, SEM/Director, and external stakeholders.
- Create, update, and maintain documentation, guides, and other materials to support implementation efforts.
- Lead the development of processes to support global expansion, including Creators, TikTok, PXM, fulfillment, and marketplaces.
- Lean/Six Sigma Certified
- Proficient in reporting tools and query building (Excel, SQL, Tableau, etc.)
- Proven track record of implementing and maintaining cross-functional programs/processes with multiple stakeholder expectations being met
- Experience in providing low-code solutions to automate wherever possible
- Bonus if you have operational experience within the ecomm/retail industry
- Unlimited PTO
- Paid Holidays
- Onsite Fitness Center
- Company Paid Life Insurance
- Casual Dress Code
- Competitive Pay
- Health, Vision, and Dental Insurance
- 401(k) match
Pattern offers big opportunities to make a difference in the ecommerce industry. We are a company full of talented people that evolves quickly and often. We set big goals, work tirelessly to achieve them, and we love our Pattern community. We also believe in having fun and balancing our lives.
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