Hotel Guest Experience Specialist

2 months ago


East Rutherford, New Jersey, United States PM Hotel Group Full time
About the Role

We are seeking a highly skilled and enthusiastic Guest Services Agent to join our team at PM Hotel Group. As a key member of our hospitality team, you will play a vital role in ensuring that all guests receive exceptional service from check-in to check-out.

Key Responsibilities
  • Provide personalized service to guests, responding to their needs and exceeding their expectations
  • Work closely with other departments to ensure seamless guest experiences
  • Stay up-to-date on hotel services and amenities to effectively communicate with guests
  • Manage guest complaints and concerns in a professional and courteous manner
What We Offer

As a Guest Services Agent with PM Hotel Group, you will have the opportunity to work in a dynamic and fast-paced environment, surrounded by a team of passionate and dedicated professionals. We offer a competitive salary and benefits package, as well as opportunities for career growth and development.



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